Windows 10: Dead? TPM screen only/Surface Pro 3/Windows 10

Surface Pro 3, Windows 10

Contacted four times to Microsoft and every times tried, it got worst. Now they said no repair service available because Surface Pro 3 is discontinued.


Full reset failed after it could recover Windows 8 original, then I rebooted with USB recovery files. 89% read and failed. After many tries power button/volume button, it only opens TPM screen now.


USB was originally created files before full reset, but now it has Windows 10 images folder that I was told to download.


Is my Surface dead?

:)

 

Surface Pro 3 Need firmware update after 1803 has been installed




Success!

Update process wasn't too bad. I had a different option for step 13 of "Steps to follow after the TPM firmware update."


Instructions say to chose "Resume protection" but the only option I saw was "Turn on Bitlocker."

 

Surface Pro 3 screen replacement?

Yesterday I dropped my 3.5 year old Surface Pro 3 - cracked the screen. The touch screen does not respond to touching now.
I can get a newer version - see pic - or try to get the screen replaced. This would be my 1st experience at having an electronic device repaired, very leery about it.

Suggestions appreciated!

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator