Windows 10: Background sound quality is really bad in earbuds when voicechat

Hello. I'm on my HP Spectre and running Windows 10 with my JBL earbuds. Whenever I'm in a voice chat, whether it's Zoom or Discord, all other sounds on my computer sound really bad. They sound like back in the day when a pair of headphone's cable was broken. This is obviously a bug since the people I'm speaking to sound great, and the moment I leave the call I get great sound. Does anyone know what may be causing this issue?

submitted by /u/best_solver
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:)

 

Recomend good earbuds for gaming on the go

Recomend a good pair of earbuds to complement my laptop's external Creative Sound card for gaming and music?
Had some sony earbuds and stepped on them >< So! Looking for some quality sound!

 

Realtek HD Audio low and bad quality sound after Windows 10 upgrade

Do the following steps:

1. Go into Sound.
   
2. Properties.
   
3. Advanced and change the sound quality from CD to DVD quality.
   

It worked for me.

 

[Solved] Max sound level is insufficient for earbuds

My thanks to you both for the explanations.
The earbuds are wired cellphone earbuds, with the speech switch, but no volume control. It is plugged in the back because the front sound connection is still AC97.
The case is a 12 year old Antec and it's so versatile and (heavy) that I didn't want to give it up. So far, haven't decided which of my options to start with, based on ascending cost.

1. The wiring schematic is on the web, and is very clear. I also have the electronics to check out the kit I bought.
2. Buy a 3.5" or 5.25" panel inserts with the USB 3 and sound connections. I have both available.
3. Contact Antec for the replacement part.
4. Buy a new case.

And after this is resolved, buy better quality earbuds.
Your comments are most appreciated.