Windows 10: DVD/CD Drive E suddenly NOT recognized after last Windows 10 update - please help!

CD/DVD internal :E drive is not recognized by Windows 10 all of a sudden. I have tried the YouTube attempts to have it come back... BIOS has it listed, but Windows This PC does not!! What is going on??? The CD/DVD tray still opens and closes, but nothing happens if I put a disc in... I run a very good HP 15 Notebook and would sure appreciate some help here! Thanks, Chris

:)

 

CD/DVD drive not recognized

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

 

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

A few other suggestions

• Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.
  
  
• You might also want to check File and Folder options in File Explorer
  press the blue file menu,
  select Change folder and Serach options
  select the View tab
  is show empty drives selected?
  
  
• It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
  If it is an unknown device -post the General tab and the Details.
  On the Details tab, select Hardware IDs from the drop down box
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.

 

CD/DVD drive (E will not open, it is detected

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to update the drivers for CD/DVD drive by following the steps below and check if the issue persists.

• Press Windows key + R and select Device Manager from the list.
• Expand DVD/CD-ROM drives.
• Right click on the driver and select update driver software.
• Follow the on-screen prompts and to update the driver.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.