Windows 10: I cannot get past my two factor authentication due to it being set to an old phone number

Discus and support I cannot get past my two factor authentication due to it being set to an old phone number in AntiVirus, Firewalls and System Security to solve the problem; What else can I do if I cannot even sign in to change my settings?... Discussion in 'AntiVirus, Firewalls and System Security' started by Michael Villa1, May 23, 2024.

  1. MICHAEL VILLA1
    Michael Villa1 Win User

    I cannot get past my two factor authentication due to it being set to an old phone number


    What else can I do if I cannot even sign in to change my settings?

    :)
     
    Michael Villa1, May 23, 2024
    #1
  2. TYLERMASON
    TylerMason Win User

    Microsoft Account set to use 2 Factor Authentication & Authentication Phone App but it doesn't prompt for authentication when signing in to my Windows 10 PC locally or remotely (via RDP).

    OK I created a 2nd Microsoft account and setup the Authentication App on an old phone I had lying around for 2-factor authentication.

    Step 1

    I logged into this website with that account and it prompted me with the Authentication App so 2 factor is setup correctly on the NEW Microsoft Account.

    Step 2

    I logged in on my Windows 10 PC with that NEW account and it also DOES NOT PROMPT for 2-Factor Authentication.

    I tried to log in via RDP and, again, it DOES NOT PROMPT for 2-Factor.

    My question remains unanswered.
     
    TylerMason, May 23, 2024
    #2
  3. JEFFERSON ORE
    Jefferson Ore Win User
    Microsoft Account set to use 2 Factor Authentication & Authentication Phone App but it doesn't prompt for authentication when signing in to my Windows 10 PC locally or remotely (via RDP).

    If you activated the two-step verification for your Microsoft account, you should be prompted to enter the security code whenever you log in your credentials. To further troubleshoot this issue, we suggest checking the methods found in this

    article    .

    Once on the page, scroll down to the column that says I am not receiving a text or call on my phone and follow the steps provided.

    If you have additional questions, please let us know.
     
    Jefferson Ore, May 23, 2024
    #3
  4. ADITYA_ROY
    Aditya_Roy Win User

    I cannot get past my two factor authentication due to it being set to an old phone number

    log to a computer using multi-factor authentication server

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are looking options for implementing two factor authentication with the Azure multi-factor authentication sever.
    I would suggest you to refer the article on
    Getting started with the Azure Multi-Factor Authentication Server     which contains information that could prove itself useful to you.



    However, as your query is related to Azure Multi-Factor Authentication Sever. I would suggest you to post your query in
    TechNet forums, where we have experts and support professionals
    who are well equipped with the knowledge on Azure multi-factor authentication sever to assist you with the appropriate troubleshooting steps.



    We await your response.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, May 23, 2024
    #4
Thema:

I cannot get past my two factor authentication due to it being set to an old phone number

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