Windows 10: When I try to recover my PC it is instructing me to type recovery key but the recovery key...

When I try to recover my PC it is instructing me to type recovery key but the recovery key isn't working. It shows that wrong recovery key. I've tried both bitlocker recovery keys that were in my account but it didn't work.

:)

 

Recovery Key Number

Hi Alexander,

You can find the instructions for retrieving your BitLocker Recovery key on the Windows Support site at this link: Where to look for your BitLocker recovery key - Microsoft Support

The following text comes from that link:

• Places to look for your BitLocker key:
  
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
    
  • In your Microsoft account. To get your recovery key, go to BitLocker Recovery Keys.
    
  • In your Azure Active Directory account. For work PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Microsoft
    Azure account.
    
• 
  Or ask someone for help:
  
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
    
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key.
    
• If you still can't get in, you'll need to reset your PC. Learn how.
• If you want to make a backup of your BitLocker recovery key: Select the Start button, type BitLocker, select Manage BitLocker from the list
  of results, select Back up your recovery key, and follow the prompts for your preferred backup method.

 

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PC prompting for Bitlocker recovery key, cannot find the recovery key

Hello Leckbir,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made to the PC?
   
3. Which version of Windows is installed on the PC?
   
4. What is the make and model of the PC?
   

This issue can be caused if a BIOS/firmware update has been pushed to your PC either through Windows Updates or any other OEM media update.



If you have set up the Bitlocker on your PC, I suggest you to look for the recovery key on your Microsoft account. Also, you can refer the article

Find my BitLocker recovery key.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator