Windows 10: Video_DXGKRNL_Fatal_Error

Can anyone help mei just installed a game Genshin impact on my laptop acer aspire 7 running on windows 11when i open the game the BSOD show and a error code of video_dxgkrnl_Fatal_error

:)

 

VIDEO_DXGKRNL_FATAL_ERROR

I dont know what happen with my pc, i always reset this pc and happen with this BSOD VIDEO_DXGKRNL_FATAL_ERROR

[table][tr][td]Crash dump file:[/td][td]C:\Windows\Minidumps\070323-25015-01.dmp (Minidump)[/td][/tr][tr][td]Bugcheck code:[/td][td]0x113(0x19, 0x2, 0x10DE, 0x1F95)[/td][/tr][tr][td]Bugcheck name:[/td][td]VIDEO_DXGKRNL_FATAL_ERROR[/td][/tr][tr][td]Driver or module in which error occurred:[/td][td]watchdog.sys (watchdog+0x5685)[/td][/tr][tr][td]File path:[/td][td]C:\Windows\System32\drivers\watchdog.sys[/td][/tr][tr][td]Description:[/td][td]Watchdog Driver[/td][/tr][tr][td]Product:[/td][td]Microsoft® Windows® Operating System[/td][/tr][tr][td]Company:[/td][td]Microsoft Corporation[/td][/tr][tr][td]Bug check description:[/td][td]This indicates that the dxg kernel has detected a violation.[/td][/tr][tr][td]Analysis:[/td][td]This is a video related crash.[/td][/tr][/table]
[table][tr][td]Crash dump file:[/td][td]C:\Windows\MEMORY.DMP (Kernel memory dump)[/td][/tr][tr][td]Bugcheck code:[/td][td]0x113(0x19, 0x2, 0x10DE, 0x1F95)[/td][/tr][tr][td]Bugcheck name:[/td][td]VIDEO_DXGKRNL_FATAL_ERROR[/td][/tr][tr][td]Driver or module in which error occurred:[/td][td]nvlddmkm.sys (nvlddmkm+0xC7C2A)[/td][/tr][tr][td]File path:[/td][td]C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_01ef36ba3f9e7237\nvlddmkm.sys[/td][/tr][tr][td]Description:[/td][td]NVIDIA Windows Kernel Mode Driver, Version 536.40[/td][/tr][tr][td]Product:[/td][td]NVIDIA Windows Kernel Mode Driver, Version 536.40[/td][/tr][tr][td]Company:[/td][td]NVIDIA Corporation[/td][/tr][tr][td]Bug check description:[/td][td]This indicates that the dxg kernel has detected a violation.[/td][/tr][tr][td]Analysis:[/td][td]This is a video related crash. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 536.40 , NVIDIA Corporation).[/td][/tr][tr][td]Google query:[/td][td]nvlddmkm NVIDIA Corporation VIDEO_DXGKRNL_FATAL_ERROR[/td][/tr][/table]

 

Stop code: Video_DXGKRNL_FATAL_ERROR restarting computer





I have a coworker who keeps getting this message and her laptop restarts at seemingly random times. I followed all the steps from www.windows.com/stopcode yet it continues to restart randomly. It is an MSI laptop running Windows 10. I noticed (as in the
image above) that the Stop code is for Video_DXGKRNL_FATAL_ERROR so I both updated the drivers and rolled back video drivers after updating them did not stop this issue. Does anyone have any suggestions?

Moved from: [Windows / Windows 10 / Devices & drivers]

 

video_dxgkrnl_fatal_error

Hello,

I have the BDOS video_dxgkrnl_fatal_error every time my pc wakes up or when I run some software. My drivers are up to date, I don't understand the source of the problem.

How to identify the origin of the problem?