Windows 10: Secugen HU20-AP fingerprint device

Dear Sir/Mam I bought and installed HU20-AP on my windows 10 PC, It worked fine but after i updated my PC for .NET recently , after that im not able to use it , i reinstalled the drivers but error still persists,Im getting error "port Bind error to port 5381224" when i try to install webapi,Executing sgibiosrv.exe gives same error. The domain where i use the device gives me error "Check sgibiosrv is running" and when i try to execute "sgibiosrv.exe" i get the same error "port Bind error to port " Sir i also get error "Port Bind error to port 3742

:)

 

fingerprint swipe quit working.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the fingerprint
drivers check if it works for you.

Follow the steps to uninstall the Fingerprint
drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the Fingerprint
driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Fingerprint device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Fingerprint issue/Power Management

already tried the credentials service one, not of any help. I guess the only fix is from the power management tab

1. Press Windows Key + X and choose Device Manager from the list

2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.

3.Right click your fingerprint reader and choose Properties

4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.

5. Click OK to save changes.


I want to follow this step but I cannot find the power management tab.

 

Fingerprint Scanner

How do I add my own SecuGen Corporation Hamster Pro HUPx fingerprint scanner to my own Windows 10 Home PC, which claims no included Hello?