Windows 10: Black screen problem when opening big apps such as God Of War 4.

Hello and thank you for your attention.I have a problem with my computer, I am using a Windows 11 Pro system which had no problems until a few days ago. Whenever I start an application that consumes a lot of resources for example, a game I am trying to play, God Of War 4, I cannot access the game because the computer goes into a black screen. I can still move the mouse and see the application in Task Manager, but I cannot access the content in any way. When I press the left button, the application crashes. I have a 12th generation Intel Core i5-12400, an AMD Radeon RX 6650 XT. I have updated

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gears of war 4

Hi,

A corrupted profile is one of the possible reasons why Gears of War 4 do not show up as owned on your computer. To help you resolve this concern, we suggest that you follow the solutions below:

Solution 1: Make sure that you sign in the correct account that purchased the game (Gears of War 4). To check if the game is under your account. Kindly sign in your account on the link below and check your order history.

View your Microsoft Store order history

Solution 2: Sign out your account from Microsoft Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Solution 3: Sign in your account on Microsoft Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

You can also try to download the game from Windows Store using the account you used to purchase the game. The system can detect that your account already own the game and it will allow you to download the game.

Let us know how it goes, so that we can assist you further.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.