Windows 10: Windows 11 Pro re-activation Microsoft support does not call back

I raised support ticket three times in past 2.5 weeks and no one contacted me regarding my problem even once. I also sent feedback in "Get help" app that I am not getting calls from Support and no one contacted me regarding this as well.I need to activate Windows 11 Pro after hardware motherboard change and system does not let me do it myself.

:)

 

Windows 10 Pro is not getting activated after re-install. I purchased Windows 10 Pro upgrade through Microsoft Store.

• Microsoft Tech Support Team tried the Default Pro key. It upgraded to Windows 10 Pro but didn't get activated and then they tried "Repair" and that also didn't work.
• I performed a clean install with "ei.cfg" like you suggested (mine is OEM). Still not working.

 

Microsoft Botches Up UEFI Support for Windows 7 on ASUS Motherboards



Microsoft suggests updating to Windows 10 to patch Windows 7

• 
  
  
• Chris Merriman
• 
  @ChrisTheDJ
• 05 May 2016

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9 Comments

MICROSOFT HAS confirmed a potentially lappy-borking problem that it won't be fixing, because Windows 7.

Woody Leonhard, the respected Windows columnist, points to a problem involving Asus motherboards, which also appear rebadged in a variety of other manufacturers' machines, and the activation of UEFI Secure Boot for Windows 7 in a patch KB3133977.

Short version: install update, welcome to Borksville, population you.

Both Asus and Microsoft acknowledged the problem. Microsoft entitled the article "BitLocker can't encrypt drives because of service crashes in svchost.exe process in Windows 7 or Windows Server 2008 R2", but we prefer to just call it "Trevor for brevity."

The firm's advice was that it's an optional update, leave well alone, you'll be fine, or alternatively turn secure boot off.

Then Microsoft did a silly, silly thing.

It moved the update from 'optional' to 'recommended' and anyone who reads this site regularly will know what happens when Microsoft does this. That's right boys and girls - it makes it automatically install, unless you've specifically told your machine not to.

So now, if you have one of the affected motherboard and you keep your security updates automatic like wot Microsoft recommends, then your machine will stop working properly.

We should add it's not permanently bricked, but it will take some mucking about in the BIOS to fix and that's a pain even for an experienced computer user.

Microsoft has, by offering a workaround, suggested heavily that it won't be fixing the problem, though we have asked the question, so expect a response in about a fortnight.

But the real kicker is this piece of advice: "Note The Secure Boot feature is supported in Windows 10. To learn more about the security advantages of this feature and about the upgrade path from Windows 7 to Windows 10, go to the following Windows website"

Holy toledo, this company really knows how to rub people up the wrong way.

After all - if the advice is to manually avoid the update or move to a version of the operating system where there's virtually no control over updates, then Microsoft is dealing in massive contradictions.

A more cynical site would suggest that it's yet another example of Microsoft running Windows 7 into the ground and adding built in obsolescence to encourage quicker updates. But we're not that sort of site.

Its the patching to force secure boot that is the problem win 7 does not support secure boot
hence it borks systems and well microsofts answer is Cactus >your Asshole > insert

from the inquirer

 

Can't activate Windows 10 Pro purchased from Microsoft Store

Hi



Welcome to Microsoft community.

It sounds like you're caught in a frustrating loop trying to activate Windows 10 Pro on your new PC. Here's a step-by-step guide to help you resolve this issue:

1. Verify Your Purchase

Ensure that your purchase of Windows 10 Pro was successful. Check your email for a confirmation from Microsoft, which might include the license key or further instructions. Sometimes, the key is provided in the confirmation email or in your Microsoft account under the "Services & subscriptions" section.

2. Check Your Microsoft Account

If the license was tied directly to your Microsoft account, try logging into your account on the new PC. To do this:

• Go to Settings > Accounts > Your info and check if you're logged in with the correct Microsoft account.
  
• Then, navigate to Settings > Update & Security > Activation and see if there's an option to activate Windows using a Microsoft account.
  

3. Contact Microsoft Support

Given the error message from the Microsoft Store and the inability to activate Windows, your next best step is to contact Microsoft Support directly. They can verify your purchase and assist with activation. Be ready to provide any purchase confirmation details or receipts.

4. Manual Activation

If you eventually receive an activation key and wish to try activating Windows via Command Prompt again, follow these steps:

• Right-click on the Start menu and select Command Prompt (Admin) or Windows PowerShell (Admin).
  
• In the command prompt, type the following command and press Enter
  
  slmgr.vbs /ipk yourlicensekey
  
  (Replace "yourlicensekey" with your actual product key).
  
• After entering the product key, type the following command to activate Windows
  
  slmgr.vbs /ato
  

5. Use the Activation Troubleshooter

Although you mentioned the troubleshooter redirects you to the store, it's worth trying again after attempting the above steps, especially if any changes are made to your account or if you manage to log in with a Microsoft account that has a license associated with it.

• Go to Settings > Update & Security > Activation and click on Troubleshoot. This tool is particularly helpful if you've made a significant hardware change.
  

6. Verify Your Installation Media

Ensure that your installation media is for Windows 10 Pro and not another edition of Windows. Using the wrong edition can cause activation issues.

If all else fails, keeping a detailed record of your attempts and any error messages to provide to Microsoft Support will be helpful. Their assistance might be necessary to resolve complex activation issues, especially when standard troubleshooting steps don't work.

Please feel free to let me know how it goes.



Best regards

Derrick Qian | Microsoft Community Support Specialist