Windows 10: My touchpad stopped working on my asus and I cannot find it on device manager

Unable to fix the issue after multiple tutorials

:)

 

ASUS Touchpad not working

Hi Cyril,

There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

• Were there any recent changes prior to the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

• Type Settingson the search bar and press Enter.
• Select Devices.
• Click Mouse & touchpad.
• Select Additional mouse options on the right pane.
• Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
  No, click Enable and select OK.

Let us know how it goes.

 

Asus Touchpad not working and not appearing in Device Manager

It seems like you’ve already tried several troubleshooting steps. Since the touchpad is working in BIOS but not in Windows, it could be a driver or software-related issue. Here are a few more things you can try:

1. Check for Disabled Devices in Device Manager: Sometimes devices can appear as disabled in Device Manager. Right-click on any device listed and select “Show hidden devices” to see if the touchpad appears under a different category or as a disabled device.

2. Update Chipset Drivers: Sometimes touchpad functionality is tied to chipset drivers. Try updating your chipset drivers from the Asus website and see if it resolves the issue.

3. Reset BIOS Settings: If there’s an option to reset BIOS settings to default, try doing so to ensure there are no conflicting settings causing the issue.

4. Run Hardware Troubleshooter: In Windows Settings, navigate to Update & Security > Troubleshoot > Additional troubleshooters, and run the Hardware and Devices troubleshooter to see if it detects any issues with the touchpad.

5. Check for System Corruption: Run the System File Checker tool by opening Command Prompt as an administrator and typing “sfc /scannow” to scan for and repair any corrupted system files.

 

touchpad on ASUS F555U not recognised in Device manager.

Hi,

I suggest you to try uninstalling the touchpad driver and restart the computer and have Windows automatically install the latest driver upon restart.

1. Press Windows key + X and select device manager.

2. Expand biometric devices.

3. Right click on the touchpad driver and uninstall it.

4. Restart the computer and check the functionality.

If that doesn't help, I suggest you to contact Asus support for help with downloading the latest available touchpad driver.

Hope this helps.