Windows 10: Monitor turns off while playing games while the system remains On

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Nothing kills the mood like your screen going black mid-game while your PC fans are still spinning. The system is clearly on, but the display is gone. This is usually a signal or driver issue, not a full crash. In this post, we will see what to do if the monitor turns off while playing […]

This article Monitor turns off while playing games while the system remains On first appeared on TheWindowsClub.com.

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my 2nd monitor goes to sleep after a few minutes of playing games

Hi

Welcome to Microsoft community.

The issue you're experiencing with your second monitor going to sleep while gaming and requiring you to interact with display settings to wake it up can be frustrating. This could be due to several reasons, including power settings, driver issues, or game settings. Here are some steps to troubleshoot and hopefully resolve the issue on Windows 11:

Check Power Settings

• Go to Settings > System > Power & sleep. Ensure the sleep settings are set appropriately for your needs. Even though this is more related to the system sleep behavior, it's good to rule it out.
  

Update Graphics Drivers

• Outdated or corrupted drivers can cause issues with displays. To update your graphics drivers, right-click on the Start button and select Device Manager. Expand Display adapters, right-click on your graphics card and select Update driver. You can search automatically for updated driver software or visit the manufacturer's website (such as NVIDIA, AMD, or Intel) for the most recent drivers.
  

Check Graphics Card Software Settings

• If you have NVIDIA Control Panel, AMD Radeon Settings, or Intel Graphics Command Center installed, open the application and look for any settings that might turn off a display or put it to sleep. Some applications have specific settings for multi-monitor setups.
  

Adjust Windows Display Settings

• Go to Settings > System > Display and ensure that all monitors are recognized correctly by Windows. Sometimes, setting your second monitor as the main display and then reverting it back to the secondary can refresh the connection.
  

Disable Game Mode and Full Screen Optimizations

• Game Mode: Go to Settings > Gaming > Game Mode and turn off Game Mode. While Game Mode is designed to optimize gaming performance, it can sometimes cause issues with multi-monitor setups.
  
• Full Screen Optimizations: Right-click the executable file of the game causing the issue, select Properties, go to the Compatibility tab, and check the box to Disable fullscreen optimizations.
  

Monitor Connection and Cables

• Ensure that the cables connecting your second monitor are secure and not damaged. Try using a different cable or port on your GPU to rule out connection issues.
  

Change Screen Saver Settings

• Although not directly related to the monitor sleeping, sometimes screen saver settings can cause unexpected behavior. Go to Settings > Personalization > Lock screen > Screen saver settings and ensure they're configured not to interfere with your gaming.
  

If none of these steps resolve the issue, consider whether any software or updates were installed just before the problem started, as this could provide further clues. In the worst case, there might be a hardware issue with the monitor or graphics card, which might require professional assistance.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

screen flikkering and low fps when playing fullscreen games

Thank you for the update. Let us further isolate this concern, by disabling Game bar and Game DVR. To do this, you may follow the steps below:

How to disable Game bar

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game bar.
  
• 
  Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns
  Off.
  

How to disable Game DVR

• 
  Right-click the Start button.
  
• 
  Click Settings.
  
• 
  Click Gaming.
  
• 
  Click Game DVR.
  
• 
  Click the switch below Record in the background while I'm playing a game so that it turns Off.
  

If the issue persists, I suggest that you create a local user and check if the same issue will occur.

Keep us updated.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator