Windows 10: Child account not showing in Microsoft Family

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Microsoft Family Safety is a centralized place to add and manage all the Microsoft accounts in your family, including child accounts. Some users report that they don’t see their children’s accounts in their family group. This problem occurs due to several causes. If the Child account is not showing in Microsoft Family Safety, follow the […]

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Child's account history not showing up in Microsoft Family Safety

Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
do so, kindly follow the steps below:

• Go to Settings.
• Click Accounts.
• Click Family and other
  users.
• Click Sign in with
  a local account instead (to convert her account to a local account).
• After doing so, delete the local account. To delete a local account, kindly follow the steps below:
  • Go to Settings.
  • Click Accounts.
  • Click Family and other
    users.
  • Click the local account and then, click Remove.
  • A new window will open, click Delete account and data.
• After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.
  

For more information on how to add a child account to your family, kindly click
this link.

Let us know how it goes.

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Child account missing from family safety account

Hi

Welcome to Microsoft community.

I know the inconvenience you're experiencing with your child's account in your Microsoft Family Safety account. If your child's account has been accidentally removed from your account and you're encountering the error message stating that the account is already part of another family, here are a few steps you can take to resolve this issue:

1. Verify account status: Double-check whether your child's account is still active and accessible. Make sure it is not associated with any other Family Safety account.
   
2. Contact Microsoft support: Reach out to Microsoft customer support for assistance. Explain the situation and provide them with the necessary details, such as your account information and the account details of your child. They should be able to help you further and guide you on how to resolve the issue.
   
3. Remove account from the other family: If the error message suggests that the account is part of another family, try contacting the organizer or administrator of that family and request that they remove your child's account from their family. This will allow you to re-add the account to your own Family Safety account.
   
4. Create a new child account: If all else fails, you may need to create a new child account for your Family Safety account. Follow the instructions provided by Microsoft to create a new child account and set up the necessary parental controls and safety settings.
   

Remember to keep track of any account-related information, such as usernames, passwords, and email addresses, to ensure smoother account management in the future.

Best regards

Derrick Qian | Microsoft Community Support Specialist