Windows 10: Yesterday I called Microsoft about a possible scam on my laptop.

I was connected to, I later found out, Cleveland Tech Solutions. After my computer was scrubbed of the malware, I was encouraged to buy their plan. Did I buy into another scam?

:)

 

Possible scam?

Hi Thomas,

I can understand the situation you are going through. To help you further, we need the following information.

• Which Microsoft website have you visited?
• What is the phone number that you have contacted?
• What is the make and model of the computer?

I suggest you to refer to the links for more information on possible scams.

Avoid scams that use the Microsoft name fraudulently

https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

HOW TO: Report the Microsoft phone scam

HOW TO: Report the Microsoft phone scam

@ bhringer, thank you for bringing this to our notice.

Please get back to us with the above information.

 

possible scam

That's a scam!
Do not allow access to your computer.

Just hang up on those scammers.

Microsoft doesn't call you if you didn't ask them to call you.

Do not trust unsolicited calls. Do not provide any personal information.

Please read:

• Avoid tech support
  phone scams

• Avoid scams that use the Microsoft name fraudulently
• https://www.microsoft.com/en-us/wdsi/help/spam-scam-hack-faq

• Tech Support Scams – Help & Resource Page

• Tell Your Relatives: No,
  Microsoft Won’t Call You About Your Computer

• The “Tech Support”
  Scammers Called HTG (So We Had Fun with Them)
• Beware of Phony Tech Support Scams

Video from Microsoft Digital Crimes Unit:

Don't Be a Victim of Tech Support Scams





Report phone scams

• 
  Help Microsoft stop cybercriminals by reporting information about your
  phone scam.
  
• 
  In the United States, use the
  FTC Complaint Assistant form.
  
• 
  In Canada, the
  Canadian Anti-Fraud Centre can provide support.
  
• 
  In the United Kingdom, you can report
  fraud as well as
  unsolicited calls.
  

 

Scam call?

Yes you did the right thing

Definitely a scam.

Do not trust unsolicited calls. Do not provide any personal information.

Suggestion to read/watch:

• Avoid tech support phone scams
• Beware of Phony Emails &Tech Support Scams
  
• Tech Support Scams – Help & Resource Page

Fake Tech Support Scams – video from the MS Digital Crimes Unit