Windows 10: 0x0000003b BSOD - Wireless Driver

Hello-


I have been getting this 0x0000003b BSOD whenever I am installing files from the Steam game client. This is not a Steam client issue, however, merely the BSOD trigger. When I download files from any browser it does not matter which browser, sometimes they fail due to a network error. I can confirm that issue is isolated to my current machine- an Asus GL503VS laptop. This can happen sporadically and can fix the downloads from browsers with a system restart and a few minutes to let it sit. Please note that the browser download issue does not cause the BSOD, only Steam causes that. The Steam issue is persistent and it never fails to BSOD no matter what.


Here is the link to a zipped file of 5 of my minidumps:

https://drive.google.com/open?id=1MURFehozgy0jxE3AbakyiTA6vUKpjqbz


Here are the steps I have taken to troubleshoot on my own:


-Ran memory/drive integrity tests I am running on 2 SSD's, no HDD

-Disabled antivirus and attempted to install.

-Updated BIOS, graphics drivers, Wifi drivers, and re-seating the Wireless card on the motherboard.

-Complete clean reinstall of Windows 10. There were no other programs on this system and fresh updated drivers when I attempted to reinstall from Steam. Same crash still occurred.


At this point I am trying to determine whether the failure could be linked to the wireless card failing. I check the device manager and it says it is running normally, however I wonder if the card is failing at that single moment when it is under stress. I want to be sure that there isnt any software/driver issue that is causing the laptop to BSOD/fail downloads. The network card is an "intel dual band wireless-ac 8265".


I would deeply appreciate any other insight you may have on this issue for further steps I can take to try and troubleshoot. Worse case scenario, I spend $20 on a new network card to test if it was hardware related or not. Thank you!



Devin

:)

 

7 different BSoD

Hey guys,

I have a serious problem. I make it as short as possible:

• system runs 100 % fine with the 10.12
• updatet to Catalyst 11.1 -> BSoD
• updatet to 11.1 Hotfix -> BSoD
• rollback to 10.12 -> BSoD
• removed ALL AMD files manually, installed 10.12 -> BSoD

• Temps are fine
• no sfc /scannow errors
• no chkdsk errors
• Prime, Furmark all fine
• regardless what driver I install -> BSoD
• I did no hw changes, no OC

Here are my BSoDs I receive:

• 0x0000010e
• 0x1000007e
• 0x0000007e
• 0x0000004e
• 0x0000003b
• dxgmms1.sys
• PFN_LIST_CORRUPT

They all refer to the GPU of course ...

From now on I receive a BSoD every time I try to play a game (especially BC2 and SC II) even if I completely remove the old driver and make a clean install.
Apparently the 11.1 damaged my system irreparable.

Any advice or info would be very much appreciated *Smile

 

hal.dll BSOD error: 0x0000003b

Hi Kristopher,

Thank you for posting your query in Microsoft Community.

I appreciate you for providing details about the issue and your efforts towards resolving it.

I will certainly help you.

The SYSTEM_SERVICE_EXCEPTION bug check has a value of
0x0000003B and more likely to be a driver issue.

Step 1: I suggest you to run Driver Verifier.

Driver verifier is a utility built into the OS that will find the drivers that causes BSOD.

Refer to the following article Created by ZigZag3143 (Windows IT Pro.

Driver Verifier

http://answers.microsoft.com/en-us/...behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Step 2: Refer to the following article.

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope it helps.

Let us know the status, we are glad to assist you further.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.