Windows 10: 0x00000124 Windows shutdown unexpectedly/Windows stpooed working

Over the past few weeks my Precision 5530 has been unresponsive when I open the lid in the mornings or after closing the lid for a few hours; the power is set to do nothing when I close the lid. The keyboard seems responsive and the backlights work but the screen is totally black, and the only way to fix is hard power cycle.


Reliability monitor shows multiple “Windows shutdown unexpectedly”, “Windows stopped working”, and “Windows was not properly shut down” all related to the error 0x124 code.


I have the memory dmp files and mini dmp files, but am a loss on how to narrow it down.


I have followed the instructions from Dell at

https://www.dell.com/support/articl...ows-blue-screen-error-stop-0x00000124?lang=en


and this link

https://answers.microsoft.com/en-us...essageId=0d1df227-2838-4f54-b91f-03e433d2909d


as well.


I have run the extended memory test, CPU and GPU stress tests, all drivers are updated and current. I think it started happening right after the installation of KB4517389.

Disabling the C1 power state in the BIOS seems to have worked for the past two days, but I’m not sure what the root cause is.






Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Erick\Desktop\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`56a00000 PsLoadedModuleList = 0xfffff801`56e480b0
Debug session time: Fri Oct 25 20:04:04.629 2019 (UTC - 5:00)
System Uptime: 0 days 3:02:33.415
Loading Kernel Symbols
......................................Page 20019be79 too large to be in the dump file.
Page 20015c478 too large to be in the dump file.
.........................
................................................................
................................................................
.......................................................
Loading User Symbols

Loading unloaded module list
..................
For analysis of this file, run !analyze -v
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa783047b2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000011000402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision 5530

SYSTEM_SKU: 087D

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.13.0

BIOS_DATE: 08/22/2019

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0N0DK2

BASEBOARD_VERSION: A00

DUMP_TYPE: 1

BUGCHECK_P1: 0

BUGCHECK_P2: ffffa783047b2028

BUGCHECK_P3: ba000000

BUGCHECK_P4: 11000402

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: c

CPU_MHZ: a20

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: B4'00000000 (cache) B4'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: DESKTOP-NKR8BVK

ANALYSIS_SESSION_TIME: 10-30-2019 13:52:53.0499

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

STACK_TEXT:
ffffe480`4808cc58 fffff801`574fdfe8 : 00000000`00000124 00000000`00000000 ffffa783`047b2028 00000000`ba000000 : nt!KeBugCheckEx
ffffe480`4808cc60 fffff801`5ab81920 : ffffa782`fd1dcd70 00000000`00000000 ffffa783`047b2028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffffe480`4808cca0 fffff801`56d409e2 : ffffa782`fd1dcd70 ffffe480`4808cd29 00000000`00000000 ffffa783`047b2028 : PSHED!PshedBugCheckSystem+0x10
ffffe480`4808ccd0 fffff801`574ff946 : ffffe480`4808cdf0 00000000`00000002 ffffa782`fd1dcdc0 ffffa782`fd1dcd70 : nt!WheaReportHwError+0x382
ffffe480`4808cd90 fffff801`574ffdda : 00000000`00000010 ffffa782`fd1dcdc0 ffffe480`4808cf48 ffffe480`4808d190 : hal!HalpMcaReportError+0x72
ffffe480`4808cef0 fffff801`574ffcb4 : ffffa782`fd0ef1b0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffffe480`4808cf40 fffff801`574fff20 : 00000000`0000000c 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffffe480`4808cf80 fffff801`574fefc8 : 00000000`00000000 ffffe480`4808d210 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffe480`4808cfb0 fffff801`575001a7 : ffffa782`fd0ef1b0 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffe480`4808cfe0 fffff801`56ca4df0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffe480`4808d010 fffff801`56bd04ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffffe480`4808d040 fffff801`56bd0171 : ffffa783`00000000 fffff801`56bd00ae 00000000`00070084 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffe480`4808d180 fffff801`6ceaec27 : 00000000`00000103 fffff801`6ceae3b7 00000000`00000000 fffff801`00000014 : nt!KiMcheckAbort+0x271
fffff50b`f6c16dd0 fffff801`6ceae3b7 : 00000000`00000000 fffff801`00000014 00000000`00000000 ffffa783`07382000 : igdkmd64+0x33ec27
fffff50b`f6c16de0 fffff801`6cea9675 : fffff50b`f6c17030 ffff920d`a20e9730 00000000`00000000 00000000`00000003 : igdkmd64+0x33e3b7
fffff50b`f6c16e70 fffff801`6cea7f1c : ffffa783`00000000 ffffa783`0b1db100 ffffa783`091b7000 fffff801`6cdd409b : igdkmd64+0x339675
fffff50b`f6c16ef0 fffff801`6cc45f65 : 00000000`20504d40 fffff801`6ccf377a 00000000`00000000 fffff801`0000037d : igdkmd64+0x337f1c
fffff50b`f6c16f20 fffff801`6cd35be6 : 00000000`04000000 00000000`00000014 00000000`00000000 00000000`000001f4 : igdkmd64+0xd5f65
fffff50b`f6c16f60 fffff801`6cd7848a : fffff50b`f6c170e0 fffff50b`f6c170e0 ffffa783`0951c010 fffff801`6ccf3725 : igdkmd64+0x1c5be6
fffff50b`f6c16f90 fffff801`6cce23d2 : 00000000`00000000 00000000`00000000 fffff50b`f6c170e0 ffffa783`0b1db100 : igdkmd64+0x20848a
fffff50b`f6c17010 fffff801`6cc39a2a : 00000000`00000000 fffff801`6cc45251 00000002`00000000 fffff801`6cc45ec8 : igdkmd64+0x1723d2
fffff50b`f6c17060 fffff801`6cbbea13 : ffffa783`07382000 fffff50b`f6c17300 ffffa783`07382000 fffff801`6cc3267e : igdkmd64+0xc9a2a
fffff50b`f6c170a0 fffff801`6cbbeb0a : 00000000`00000000 ffffa783`07382000 00000000`00000000 00000000`00000000 : igdkmd64+0x4ea13
fffff50b`f6c17260 fffff801`6cbc78d6 : ffffa783`07382000 00000000`00000000 fffff50b`f6c17370 fffff801`6cbcaaef : igdkmd64+0x4eb0a
fffff50b`f6c17290 fffff801`6cbc84b4 : 00000000`00000001 00000000`00000000 ffffa783`07382000 ffffa783`0479dcc0 : igdkmd64+0x578d6
fffff50b`f6c17310 fffff801`6cbc6f61 : fffff801`6d053e00 00000000`ffffffff fffff801`6d053ea0 fffff801`00000004 : igdkmd64+0x584b4
fffff50b`f6c17690 fffff801`69320976 : 0000000b`00000004 00000000`00000004 00000000`00000000 00000000`00000000 : igdkmd64+0x56f61
fffff50b`f6c17750 fffff801`69320312 : 00000000`00000000 fffff50b`f6c17811 00000000`00000000 ffffa783`071b2050 : dxgkrnl!DpiDxgkDdiSetPowerState+0x5a
fffff50b`f6c177b0 fffff801`69320c38 : ffffa783`088e8380 00000000`00000000 00000000`00000004 00000000`00000004 : dxgkrnl!DpiFdoSetAdapterPowerState+0x34e
fffff50b`f6c17870 fffff801`693204b0 : 00000000`00000001 ffffa783`071b1030 ffffa783`088e8570 ffffa783`088e8380 : dxgkrnl!DpiFdoHandleDevicePower+0x138
fffff50b`f6c17910 fffff801`69321581 : ffffa783`088e8380 ffffa783`071b1180 ffffa783`071b1030 fffff801`56a6300a : dxgkrnl!DpiFdoDispatchPower+0x20
fffff50b`f6c17940 fffff801`56b7a48f : ffffa783`071b1030 00000000`00000000 ffffa783`071b1030 ffffa783`00000000 : dxgkrnl!DpiDispatchPower+0xe1
fffff50b`f6c17a60 fffff801`56b2a7a5 : 00000000`00000000 ffffa782`fd091040 fffff801`56b7a2b0 b452aae3`3e9dbee7 : nt!PopIrpWorker+0x1df
fffff50b`f6c17b10 fffff801`56bc8a5a : ffffe480`482d1180 ffffa782`fd091040 fffff801`56b2a750 fdddb331`ea521b23 : nt!PspSystemThreadStartup+0x55
fffff50b`f6c17b60 00000000`00000000 : fffff50b`f6c18000 fffff50b`f6c11000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


THREAD_SHA1_HASH_MOD_FUNC: 1be62527c55d716660fdc862c0b6d8124bc152f8

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 6a71235b6082b4373f82f825b4e34166645fe9da

THREAD_SHA1_HASH_MOD: da0b144c3238dd6a4e5c0807ed053cc7e8a621f0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_UNCLASSIFIED

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_UNCLASSIFIED

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_UNCLASSIFIED

TARGET_TIME: 2019-10-26T01:04:04.000Z

OSBUILD: 18362

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2011-01-12 07:55:39

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 302c

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_unclassified

FAILURE_ID_HASH: {30852fc6-8b82-d963-4381-f8cfd4d4af15}

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa783047b2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000011000402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

:)

 

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