Windows 10: 0x80073CF9 install error -- Microsoft Store is a piece of garbage.

Problem Explanation

I am attempting to download/install Sea of Thieves using Microsoft Store on my Windows 10 system, and am getting the error 0x80073CF9. I am not using Xbox subscription for this, I actually bought the complete game for full price back in January, 2019.


System Specification

• Microsoft Windows 10 Home
• Version 1909 (OS Build 18363.476)
• Razer Blade Signature Edition (Razer Inc.)
• Intel(R) Core(TM) i7-8750H CPU @ 2.20 GHz
• Installed Memory (RAM): 16GB
• Free Disk Space: ~90 GB
• GPU: 1070 Max-Q

What I have tried...

I will list all the things I have tried, but I also would like to say that there have been 9 support agents from Microsoft that I have talked to in the past 2 days in attempt to get this issue fixed -- none of them were able to get past the error or even generate anything new. Out of those 9, 4 of them actually controlled my PC using remote desktop control in an attempt to fix it (so, it isn't me messing up on their instructions).

• wsreset (numerous times)
• logged out and logged back in Microsoft Store
• clear all the different types of caches, including MS Store cache and entire windows temp directory
• Clear SoftwareDistribution folder
• Gave permission to AppReadiness folder
• Made sure AUInstallAgent, AppReadiness exists
• Removed and reinstalled MS Store using the powershell commands
• sfc /scannow
• Made sure WindowsApps folder had the correct permissions (TrustedInstaller, SYSTEM, ALL APPLIC...)
• Checked Xbox Networking connection, it was actually giving a NAT type error and I clicked "Fix Now" and checked again and it had fixed itself. On reboot, it fails again to "Teredo is unable to qualify. This could block you from playing multiplayer games"
• Made sure Windows 10 was up-to-date
• Made sure MS Store was up-to-date
• Reinstalled Gaming Services app on MS Store
• Installed Xbox (Beta) app, Xbox Console Companion - Beta app.
• Tried installing the game using the Xbox (Beta) app, resulted in the same error.
• Tried changing the DNS to 8.8.8.8 (google open DNS)
• Tried using a different network all together (school/work network) to download the game, just to rule out my home network
• Tried disabling Firewall and Windows defender real time checks
• Tried installing Spotify and other apps (download and install just fine, no issue whatsoever)
• Activated hidden Administrator account and tried installing SoT on that account, same issue.
• Made a new regular admin user (not hidden), same issue
• Reinstalled windows using the upgrade -- keep all files setting, same issue
• Changed the Workgroup of the system to a new one (off of the home workgroup that I had it set to), same issue
• Made sure that App install location is set to the only drive I have in the system (C: drive)
• Tried using Delivery Optimization turned on to download updates/sea of thieves, didn't do anything (I had this turned off)
• I used my desktop PC to install the game, it worked perfectly fine on that. Installed within a few mins.
• Tried using wifi and LAN to download it (didnt work)
• Tried giving more permission to AppRepository folder, didnt work
• Did a disk cleanup, removed all DirectX cache, didn't work

As you can tell from the above list, I have exhausted different methods -- the last agent I talked to, she basically said that we are gonna ask the hardware team and I should see an email (I saw no email btw) from them. And she didn't know what to do. I am now asking the community if I could do anything to fix this without doing a clean wipe of my system. I would truly appreciate anyone who is able to suggest something new to try.


Also, I am sure I missed a few things I have tried -- lost track of it. But the list above is most of them.

:)

 

Error code 0x80073CF9 when installing apps from the Windows Store


I'm receiving the following error when trying to install apps from the Windows Store on Windows 10. It doesn't occur with every program, which makes it extremely frustrating to debug. The Event Viewer is no help, as it provides the same cryptic messages:

• Installation Failure: Windows failed to install the following update with error 0x80070490: Gears of War 4.
• Installation Failure: Windows failed to install the following update with error 0x80073CF9: Gears of War 4.
• Installation Failure: Windows failed to install the following update with error 0x80073CF9: Carcassonne.
• Installation Failure: Windows failed to install the following update with error 0x80070490: Candy Crush Saga.
• Installation Failure: Windows failed to install the following update with error 0x80073CF9: Candy Crush Saga.

I've Googled this error and searched TenForums but found nothing to help. SFC /SCANNOW reports no errors, re-registering the Windows Store app does nothing, disabling BitDefender does nothing. Is any real help available, or do I have to file a scam report with PayPal since Microsoft is incapable of managing a simple software download?

 

Error code 0x80073CF9 when installing apps from the Windows Store

See if this link helps you
http://www.thewindowsclub.com/error-...t-be-installed

Or these links
error 0x80073CF9 - Bing

 

Microsoft app store 0x80073CF9 error Windows 10

Hi,

Thank you for posting in Microsoft Community. I understand that you are getting 0x80073CF9 error and I am here to assist you.

Sorry for the inconvenience caused.

I would suggest you to run the Windows app troubleshooter and check.

Try these steps to run the troubleshooter:

• 
  Type troubleshooting in the search bar.
  
• 
  Click view all in the left panel.
  
• 
  Select ‘Windows store apps' and follow the on-screen instructions.
  

Also check your date, time and region settings are configured correctly.

Also please refer to the link below and check:

Windows 10 Store problems

Hope this post helps. Get back to us for further queries. We are happy to help!