Windows 10: 0xc00d36b4 Missing CODEC. .MOV camcorder videos will not show the video, just sound

At some point in the past all of my camcorder .MOV videos have stopped playing. I get sound but no video.

I get an error: Missing codec. Choose something else to play. This item is in a format we don't support. 0xc00d36b4 Send feedback.

In searching for help there is so much gibberish given I have no clue as to what to do. It is way too complicated for me. Please give me a simple, understandable, step by step way to solve this. Nothing confusing please! No tech speak! No links to click on due to fear of viruses. I hope you can easily solve this for me. Thank you.

:)

 

MOV files won't play, "missing codec 0xc00d36b4"

Hello BananaNanner, I'm Didi, an independent advisor.

For this "Missing Codec. 0xc00d36b4" with a .mov file issue follow the procedures given by Greg Carmack, Windows MVP, on this thread :

https://answers.microsoft.com/en-us/musicandvid...

Even if the problem happens when using another program than Movies & TV his answer is still relevant.

Regards,

Didi

 

MOV files won't play, "missing codec 0xc00d36b4"

Immediately after the most recent windows 10 update, my MOV files won't play. It states this item is in a format we don't support. Missing Codec. 0xc00d36b4

I am at a total loss, help.

 

Mov codec broken.

My mov codec must be broken. All the *.mov files are opening, but the colors are all damaged. Any suggestions? I have tried quick time alternative as well as quicktime with the same result. Whats the best way to clean out the old codecs so I can reinstall.