Windows 10: {1~213~559~9494} 123.hp.com/setup print scan

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Windows 10 HP Officejet Pro 8620 Will not print


Thank you for posting this. I tried all the listed steps and still not able to print EXCEPT when I ran the HP Print and Scan Doctor; at the conclusion of the scan, the app prompts me to print a test page from within the Scan Doctor and it is successful. I recall the 8620 being able to do this as well, however.

 

HP Printer Offline and Slow to Print

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline and there is a delay in printing.



1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?



HP Print and Scan Doctor is an application software from HP that can help you eliminate any issues with your HP Printer or Scanner Devices. If you are having commons problem with your HP printer or scanner
you can download, install and run HP Print and Scan Doctor Utility to easily scan for the error and troubleshoot them automatically.



Method 1:



Step 1: I suggest you download and run the
HP Print and Scan Doctor and check if it resolves the issue.



Step 2: I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.



Method 2:

If your printer is slow to print, I suggest you refer and follow the suggestions from
HP Printers - Slow Printing (Windows)




Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

Error while printing documents through HP printer

Hi Swarup,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while printing a document through the printer. For further clarity on the issue, please respond to the questions below.

1. What is the exact error you receive while printing?
   
2. Do you face the same issue while printing from any other application?
   
3. Is the PC connected to domain environment?
   

Meanwhile, I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try fixing printer issues with the HP print and scan doctor. You can download and run HP print ad scan doctor from

HP website



Method 2:



Try running the Windows 10 troubleshooter and see if that helps. Refer the article

Fix printer connection and printing problems in Windows 10



Regards,

Prakhar Khare

Microsoft Community – Moderator