Windows 10: 1. login> desktop unavailable 2. maybe multiple desktops & users

hi,

i have more than one issue but think they are related hence one thread.

1st i cant access my desktop anymore, see error , it gives me a clean desktop with a recycle bin.

the 2nd shot is the desktop files in system32 which somehow indicates i have more than one desktop - which should not be, shot three are their paths.

the above might be related to the fact that i see two users on the startup screen, see shot 4, the code signin procedure of both was slightly different but both take the same code and enter the welcome screen. they also both lead me to the error in image one.

i tried a system restore to fix the issue but it did not work, see last shot.

a win10 recovery usb i have on hand did also not help to set things right.

mention must be made of the following.
win10 is on new ssd, c:
win10 was upgraded from win7 on old c:, now f: with media creation tool - the same usb was used to install win10 on the new ssd, now c:
although i installed win10 on the ssd with all drives unplugged, after plugging the other drives back in it somehow picked up the old win7
in order to move data to another hdd from f: prior to formatting it i took ownership of the windows and windows.old folders.
just before this mess i ran an exe, see last image, which is on f:\windows.old\users\gabriel\appdata\local\local\logos4, it downloaded about 600mb and ran the program which is a bona fide application containing books. i cant see were it is located on the computer and it is not on my old desktop.

so there we have it, maybe multiple users with multiple desktops
please help!
regards
in Christ
gabriel

:)

 

My computer randomly freezes or BSOD's

There was 1 bsod and when debugged it did not indicate a definitive misbehaving driver.

Copy and paste this whole command into administrative command prompt:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery
/v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg
export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP
GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

It will place multiple files on the desktop.

Use one drive to post share links into the thread for troubleshooting.

 

Multiple Blue screens with windows 10, also kernal 41 error (63)

1) Uninstall all drivers installed from websites that offer driver update services as you don't know what you are getting.

2) Always use computer manufacturer websites for drivers as they have been tailored to the computer environment.

3) If computer manufacturer drivers are unavailable then use component manufacturer websites.

4) Again to reduce the incidence of BSOD only use drivers from either the computer manufacturer or the component manufacturer.

5) This is an administrative command prompt command to generate files on the destop.

It will collect: Msinfo32, dxdiag, drivers, hosts, installed, uninstalled, event viewer, mini dumps, etc.

Copy the whole command and paste into administrative command prompt.

When the files appear on the desktop use one drive to post into the thread for troubleshooting.

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery
/v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg
export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP
GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

 

UPDATE!
please ignore the desktop not displayed issue, this was my own stupidity. a sata cable to e: was loose.

the other issues, re the multiple desktop references in system32 and duplication of user names still persist but i can sort of live with them - but the desktop with its icons... non-negotiable