Windows 10: 1903 update blocks video playing

Discus and support 1903 update blocks video playing in Windows 10 Installation and Upgrade to solve the problem; Updated existing win 10 computer to version 1903. Now most videos will not play unless I use Edge. Chrome and Firefox display a message "We're sorry,... Discussion in 'Windows 10 Installation and Upgrade' started by TedWirtz, Jul 4, 2019.

  1. TedWirtz Win User

    1903 update blocks video playing


    Updated existing win 10 computer to version 1903. Now most videos will not play unless I use Edge. Chrome and Firefox display a message "We're sorry, but a problem is preventing your video from playing.

    Any idea why? Do I need to update my video codecs somehow?

    Thanks

    Ted

    :)
     
    TedWirtz, Jul 4, 2019
    #1
  2. Amit_Sun Win User

    video not playing

    Hi,

    Thank you for writing to Microsoft Community Forums.

    1. May I know, which video player you are using to play the video?
    2. Are you able to play the video on any other computer?
    3. Are you facing the issue with only specific video or with all the other videos?

    This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

    Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

    Method 1: Try a different video player.

    1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
    2. I suggest you to try a different video player and check if it plays.
    3. You can also check on different device or computer.

    Step: Run Windows Media player troubleshooter.

    1. Press Windows + R key on your keyboard together.
    2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
    3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
    4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
    5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
    6. Reboot the computer and check.
    If you still face the issue, reply to this post with more information.

    Hope it helps,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Jul 4, 2019
    #2
  3. Videos won't play- "This item is in a format we don't support. Oxc1010103"

    Hi,

    To assist you better, please answer the following questions:

    • Which is the media player you are trying to play the video?
    • What is the format of the video file you are trying to play?
    I suggest you to run the video in the Windows media player
    and check.

    If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

    • Go to Start menu, and type Windows updates and press Enter.
    • Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

    Hope you could play the video.

    Get back to us for further queries, we will be glad to help you.
     
    Rishad K T, Jul 4, 2019
    #3
  4. 1903 update blocks video playing

    video playback issue after windows 10 update

    Hi Mark,

    Corrupted software and/or driver issues could be the reasons why you're experiencing problems when playing videos. We suggest that you try these steps, then check if the issue persists:


    Feel free to update us on the result.
     
    Rachelle Gra, Jul 4, 2019
    #4
Thema:

1903 update blocks video playing

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