Windows 10: [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not...

Discus and support [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not... in Windows Hello & Lockscreen to solve the problem; when using Windows 10 19H1 OS,enter S4(hibernate) after resuming from S4, system can not enter desktop, it show blue or white screen as below pic... Discussion in 'Windows Hello & Lockscreen' started by Paul Wu998, Jun 19, 2019.

  1. [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not...


    when using Windows 10 19H1 OS,enter S4(hibernate)

    after resuming from S4, system can not enter desktop, it show blue or white screen as below pic

    [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not... 17ee58e7-f32f-4394-a2d9-c650c2ae9d2f?upload=true.jpg

    :)
     
    Paul Wu998, Jun 19, 2019
    #1

  2. [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not enter desktop

    when using Windows 10 19H1 OS,enter S4(hibernate)

    after resuming from S4, system can not enter desktop, it show blue or white screen as below pic


    [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not... 17ee58e7-f32f-4394-a2d9-c650c2ae9d2f?upload=true.jpg
     
    Paul Wu998, Jun 26, 2019
    #2
  3. Luke_HUNG Win User
    I remove Dtpm during S4 , but it can S4 resume success

    According to ACPI spec , Hardware Signature changed can cause S4 resume fail and boot from scratch

    But it's Success in my case2

    It's case1 test flow:

    Step 1:Shut down by Fast Startup Enable

    Step 2: Remove Dtpm (I can sure that it can cause Hardware Signature changed)

    Step 3: Wake OS

    And than It resume from S4 Fail and boot from scratch

    It's case2 test flow:

    Step 1: Enter "Hibernate" let OS enter to S4

    Step 2: Remove Dtpm (I can sure that it can cause Hardware Signature changed)

    Step 3: Wake OS

    And than It resume from S4 Success

    why? Something wrong happen?

    Thanks all for read my question : )
     
    Luke_HUNG, Jun 26, 2019
    #3
  4. [19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not...

    Blue Screen problem

    Hi,

    The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

    • Were there any changes prior to the issue?
    • What is the exact error messages?
    • Can you please provide us the screenshot of the blue screen error?

    To isolate the issue, we suggest to check this article:
    Troubleshoot blue screen errors
    . It contains troubleshooting steps pertaining to the issue.

    We look forward to your response.
     
    Phillip Pio, Jun 26, 2019
    #4
Thema:

[19H1]Windows 10:system occurred blue or white screen when resuming from S4 and can not...

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