Windows 10: 2 BSODs after plugging or unplugging the laptop from adapter

Discus and support 2 BSODs after plugging or unplugging the laptop from adapter in Windows 10 BSOD Crashes and Debugging to solve the problem; I have this Acer laptop: Swift 3 SF315-52G - Teknik Ozellikler | Dizustu bilgisayarlar | Acer Turkiye and have a problem with BSODs. My laptop keeps... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by xiphos9, Feb 5, 2020.

  1. xiphos9 Win User

    2 BSODs after plugging or unplugging the laptop from adapter


    I have this Acer laptop:

    Swift 3 SF315-52G - Teknik Ozellikler | Dizustu bilgisayarlar | Acer Turkiye

    and have a problem with BSODs. My laptop keeps crashing after i plug or unplug the battery from charger. The pattern is always the same: First time a BSOD having stopcode: DRIVER_POWER_STATE_FAILURE and reboot. And again another blue screen but the stopcode is: VIDEO_DSGRNL_FATAL_ERROR and rebot again.

    Here is my log collector file:

    LAPTOP-5H3FNDC7-(2020-02-05_13-23-40).zip - Google Drive

    :)
     
    xiphos9, Feb 5, 2020
    #1
  2. R-T-B Win User

    Laptop adapter died

    As a fun fact, some laptop adapters do interchange (old IBM Thinkpad adapters are actually a cheap and popular replacement for some Panasonic toughbooks because the specs are identical), but you should NEVER assume they do simply because of a physical fit!

    Most laptops list the voltage and current on the bottom panel or by the plug. All adapters should as well if they are UL listed. Check both and don't plug it in unless they match! Even then, the best bet is ALWAYS the original adapter.

    So yeah, hope you didn't do more damage than just the AC adapter is all I can say.
     
    R-T-B, Feb 5, 2020
    #2
  3. BSOD after plugging in AC adapter

    Hi, I tried the method you told. I uninstalled the Battery and the AC Adapter driver, and restarted the laptop. But it didn't solve the problem. The BSOD still occured when I plugged the AC adapter. Actually, it happened not right after I plugged it, rather
    around 3-5 minutes later.
     
    Steven Sutanto, Feb 5, 2020
    #3
  4. DaveM121 Win User

    2 BSODs after plugging or unplugging the laptop from adapter

    battery plugged in not charging

    To resolve this issue, please follow these steps:

    • Unplug Laptop
    • Remove the Battery
    • Plug in Laptop and turn on the laptop
    • Go to Control Panel - Devices and uninstall all instances of Microsoft ACPI Compliant Control Method Battery
    • Shut down Laptop and unplug it
    • Insert Battery and plug in the laptop
    • Start the Laptop
    Hopefully this will work for you, please let us know!
     
    DaveM121, Feb 5, 2020
    #4
Thema:

2 BSODs after plugging or unplugging the laptop from adapter

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