Windows 10: 3D builder not working properly

When I access my 3d builder it starts up normal. The screen with all the items you can build is there but, when I try to access one of the items it takes me to the screen where I design and build something is black and I cant design nor build anything.

:)

 

3D builder

Hello Molly,

We understand that you want more information on how to use 3D Builder. You may visit these related sites that can help you to get started with 3D Builder:

• 3D Builder user’s guide
• How to use 3D Builder and 3D Scan for Windows
• 3D Builder Tutorial Part 1: Viewing your first 3D object

We hope the information we provided helps.

 

3d Builder not working

Hi Gabriella,

Thank you for posting your query in Microsoft Community.

• What exactly happens when you open 3d builder?
• Do you receive any error message or error code?

I suggest you to run the Windows 10 app troubleshooter and check.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Also do a Windows Store reset by following the steps below.

• 
  Right click on Start button and select “Command Prompt (Admin)”.
  
• 
  Type “wsreset.exe” and press enter.
  

Hope this helps.

 

can i upgrade 3d builder

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the lag in 3D builder app. To have a clarity on this issue, we need some information.

• Was there a major change or an update on your system, prior to which you weren't facing this issue?
• What is the Windows 10 version and Build installed?(Type winver in Windows search/Run command)
• What is the version of the 3D builder app installed?

However, we would suggest you to these methods and check the 3D Builder app performance.

Method 1: Steps to reset the 3D Builder App.

1. Press Windows +I key from the keyboard to open
   Settings.
2. Click on Apps, Select Apps & feature from the left pane.
3. Search for 3D Builder app in the list and click on it, then select
   Advanced options.
4. Then click on Reset and then restart the PC and check if the issue persist. If it persist then perform
   method 2.

Method 2: Steps to Uninstall and reinstall the 3D Builder App.

1. Press Windows + X key from the keyboard. Select
   Windows PowerShell (Admin).
2. Type: Get-AppxPackage *3dbuilder* | Remove-AppxPackage
   and click on Enter.
3. Type: Exit and click on Enter.
4. Restart the PC. Open
   Microsoft Store app and reinstall
   3D builder app.
5. Check if the issue persists.

We await your response.

Aditya Roy

Microsoft Community – Moderator