Windows 10: 3D Function makes CYPE 3D stop running

I've already used some versions of this program before, but since Febuary of this year, I've been having some issues, some of the basic fuctions of this structural analysis program, 3D viewing, suddenly makes the program crash. Please Help!


Faulting application name: CYPECAD.exe, version: 20.18.10.0, time stamp: 0x5b15489b

Faulting module name: ig9icd32.dll, version: 27.20.100.8189, time stamp: 0x5eb1b725
Exception code: 0xc000041d
Fault offset: 0x00017522
Faulting process ID: 0x3720
Faulting application start time: 0x01d6f3ec04458325
Faulting application path: C:\CYPE Ingenieros\Versão 2018\programas\CYPECAD.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_968d2e53c8174e28\ig9icd32.dll
Report ID: 8a10414e-a106-454d-9806-312c767bb51b
Faulting package full name:
Faulting package-relative application ID:

:)

 

Paint 3D

Hi,

For us to isolate what could be causing this issue and better assist you, we would like to know a few more information. Kindly answer the questions below:

• Does this issue occur on other projects you are working on using Paint 3D?
• Were there any recent changes done/updates installed on your system prior to this happening?
• What troubleshooting steps have you tried?

In the meantime, we would suggest that you run the troubleshooter for Windows apps to automatically scan and resolve any issue with Paint 3D. Kindly refer to this article to run the troubleshooter:
Fix problems with apps from Microsoft Store: run the troubleshooter.

We'll be waiting for your response.

 

3d builder image

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the 3D images that are created in 3D builder. To have a clarity on this issue, we need some information.

• Was there a major change or an update on your system, prior to which you weren't facing this issue?
  
• What is the Windows 10 version and Build installed?(Type
  winver in Windows search/Run command)
  
• What is the version of the 3D builder app installed?

However, we would suggest you to uninstall and reinstall the 3D Builder app.

1. Press Windows + X key from the keyboard. Select
   Windows PowerShell (Admin).
   
2. Type: Get-AppxPackage *3dbuilder* | Remove-AppxPackage
   and click on Enter.
   
3. Type: Exit and click on Enter.
   
4. Restart the PC.
   Open Microsoft Store app and reinstall
   3D builder app.
   
5. Check if the issue persists.
   

Also, Please follow the steps mentioned in the
screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshots of the 3D images that became white. This will help us to understand the issue more clearly.

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 How can I turn off 3D Hardware Acceleration?

Hi,

Thank you for posting in Microsoft Community.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

• Right click on the desktop and select Graphics properties.
• Select Basic Mode and hit OK.
• Go to the 3D option.
• You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.