Windows 10: 64 bit Windows 10 1703 REBOOTS!

The event log displayed approximately 15 unexpected crashes in the past 2 months.

Please update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
3) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
4) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

5) shutdown /r (you will reboot the computer so that it is in clean boot)

6) Open the Asus website for your computer and enter the computer model and operating sytem. Post a URL into the thread so that a link for the most up to date drivers is easily available.

7) Evaluate the performance on your computer in clean boot during typical use.
Are the boots faster or slower?
Are the shutdowns faster or slower?
How has the video performance changed? Is it better, worse, or the same?
What has happened with the unexpected reboots? Have they increased, decreased, or remained the same?
Continue using clean boot indefinitely to monitor performance.

8) Open administrative command prompt and type: chkdsk /x /r
Run this command on each drive or partition. Use the syntax chkdsk C: chkdsk /x /r and change C to the applicable drive letter.
This may take many hours so plan to run overnight.
Use the information in this link to find the results in the event.vwr and post the information into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

9) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > post an image into the thread.
Take Screenshot in Windows 10 General Tips Tutorials


Code: Event[13824]: Log Name: System Source: ACPI Date: 2017-11-04T11:58:21.154 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: i7-4790k Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.[/quote] Code: Event[10073]: Log Name: System Source: Microsoft-Windows-Hyper-V-Hypervisor Date: 2017-10-14T12:22:29.750 Event ID: 129 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: i7-4790k Description: Hypervisor initialized I/O remapping.Hardware present: falseHardware enabled: false[/quote] Code: Event[41]: Log Name: System Source: Microsoft-Windows-Eventlog Date: 2017-08-08T11:39:11.364 Event ID: 22 Task: Service startup Level: Error Opcode: Info Keyword: Service availability User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: i7-4790k Description: The event logging service encountered an error while initializing publishing resources for channel RemoteDesktopServices-RemoteFX-SessionLicensing-Debug. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.[/quote] Code: Event[7676]: Log Name: System Source: Ntfs Date: 2017-09-30T11:32:20.080 Event ID: 130 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: i7-4790k Description: The file system structure on volume F: has now been repaired.[/quote]

 

zbook...let me get to this soon. Sorry for MY delays but have a lot of other things going on and this strange issue seems to only happen when the system has been on for several hours!

I did update my system specs.

 

Hi @MPSAN

What is the age of your power supply? According to the Techpowerup review it has been available on the market already for five years.
Seasonic G Series 550 W Review

Can you please check what is the room temperature where your PC is standing when the reboots occur? The reason I ask is because my PC also had an automatic reboot issue when I did a shutdown. In the end it turned-out to be the PSU that was causing the reboots when the room temperature was above 24 degrees Celsius.

 

The supply is almost 3 years old and the room temp is always about 72 F. I can call Seasonic to see what they say. I sent them an email but never heard an answer.

 

@MPSAN

Your motherboard's BIOS version (2205) of is outdated, you can find the latest BIOS version (2702) at the link here below.
https://www.asus.com/us/Motherboards...HelpDesk_BIOS/

The motherboard manual with instructions on how to update the BIOS with the USB BIOS Flashback.
http://dlcdnet.asus.com/pub/ASUS/mb/...62_Z97-PRO.pdf


Can you also please check the SMART values of the SSD & HDD with CrystalDiskInfo.
https://osdn.net/projects/crystaldis...Info7_5_0.zip/

 

I know that my BIOS is at a lower level but ASUS says that you should not just update it for no reason. Could this be my issue? It always worked before but could Windows add something this BIOS does not like?

Anyway, before I do ANYTHING else, I think I will finally do a clean boot to see if at least it will let me shut down then! I am not sure the shutdown/reboot issue has anything to do with the reboots while running. I find it strange that I can tell it to shutdown and it does with the fans stopped. Then about 10 seconds later it reboots. No I do not WOL set of fast startup, and it seems that Windows did shut down!

 

It could either be that the BIOS is causing this or that the power supply is defective. The last three BIOS updates on the ASUS BIOS download page clearly shows that it "Improves system stability" and possibly for issues like what you are experiencing now.

Is it possible for you source another power supply that has equal or greater wattage and is in a known working condition to help rule out that your power supply is defective?

 

It would be hard and Seasonic will let me RMA it as it has a 5 year warranty. However I still do not know why a PS would cause an issue when I tell the system to shut down and the thing powers down and the fans stop and then 10 seconds or so later it powers up again.

I can update my bios...but want to try other things first...including a clean boot. I also have a good supply of backup images from Macrium and I can see if that helps. I suspect that I should first see why shutdown does not work as I assume that once the fans stop Windows has nothing to do with it.

 

Well, it seems like I can Shutdown OK if I do it up to about a half hour after first powering on! Today I disconnected my LAN and it did not matter, and I do not see how BIOS could cause this as it would not take a half hour. I could restore an old image with the LAN not connected so it does not go out and tell me that I am downlevel and see if that fixes the issue. If it does, I can try the clean boot.

 

Please update the progress with the steps in post #29.

 

Restoring images did not help. I may try to swap PS units, but I thought the MoBo controlled if a system starts up.

 

zbook...I am about to try the Clean Boot suggestion and will update this (lots of Holiday stuff going on). Will a clean boot still install flash and java? I just wonder if I can use the system in clean boot, but I guess I will find out..

 

Everything should work in clean boot. Clean boot turns all non-Microsoft services on boot. When you want to use a service you can launch it.
It is similar to walking in a room and having a light switch for all electrical items in the room to go on at once or to walk to each item and turn it on. All of the non-Microsoft services will work: its just a matter of turning them on when you need them.
So clean boot will have the fastest boot times. Over time the best option is selective boot. It's between clean boot and normal boot. The top 3 or 4 items that you use regularly launch on boot. This will lengthen a little bit the boot time but then you wont have to wait to launch the most frequently used non-Microsoft services.

 

OK...as I had said my system is NOT in Normal Startup but has always been in selective startup, so I will continue with your instructions but as I said it Never was in Normal Startup.

 

Well here is the current status.
First, the system no longer restarts after a shutdown. It has not happened in a while now, but after it has been on for 6 hours or so, it still reboots while browsing!

Also, it has updated to 1709 and there was no change.
I do have images and ran CLEAN BOOT with no improvement. When this happens I get this in the Event Viewer.



So, it was suggested that I next try Safe Mode with Networking, but should I undo the changes I made for Clean Boot first? Can this be something like Memory errors or would that not be a Kernal-Power issue?
Thank you all for helping!