Windows 10: 7.1 USB headset but the surround sound does not work?

Hello,

i have not had surround sound on my PC for about a year (so since i got the headset) but it works on another one. I have already written to the support team who couldn't help me either. Resetting my PC remains my last option (I haven't done that yet because of the amount of data on it)

I've been searching the internet long enough and still haven't found a solution so I wanted to ask the smart people on the internet for help.

-Win10, HyperX Cloud II 7.1

I have also checked my settings several times, everything is set up exactly the same as on the PC and the headset worked fine, I think. Re-installing (several times) the headset didn't help (although I thought there was a message from Windows that a new device was installed when you plugged it in, but it didn't come).

I think it's probably a program that somehow prevents or blocks it, but which one? Any idea?

:)

 

7.1 Surround Sound gaming headset cannot be identified

Hi, I purchased a 7.1 surround sound gaming headset from mpow and I am unable to install the application to download the drivers for it. I have connected the headset but the application from mpow to install the drivers for the headset does not register that
the headphones are connected when in fact they are. I can hear audio from the headphones, in the sound control panel the headphones are listed as generic

"headphones

high definition audio device"

Is this a problem with any windows audio drivers i may have installed?

 

how to turn on 7.1 surround sound ?

how to turn on 7.1 surround sound ?

i just bought headset 7.1 surround sound but i cant change the setting on windows 10 latest updates

 

Windows 10 Not Recognizing 7.1 Surround Sound Headset

Hi lads,

I recently updated my computer with the September W10 update, and just of today have noticed that W10 is not officially recognizing my device as a 7.1 Surround Sound Headset. Prior to the update, W10 recognized this fine and I was able to apply the respective
Spatial Sound properties under the Sound options. Now it seems there is no 7.1 option whatsoever, and the option to enable Dolby Atmos is also vacant.

When looking under Controller Information in General, the computer identifies the Headset as (Generic USB Audio). I am positive that a 7.1 device is far from 'generic'.

I am using a Razer Kraken 7.1 V2 Headset and have tried a numerous amount of troubleshooting, including the following:

- Re-calibrating the Headset through the Razer Synapse application

- Uninstalling/reinstalling audio drivers & sound devices

- Updating audio drivers & sound devices

It is obvious that the latest update has somehow rendered my device invisible to W10, so my only other option at this point could be a system restore to before I did the update. However, I'm curious to know if anyone else has had this problem and-or if there
is a fix for it.

Thanks,

- L