Windows 10: A black screen with the mouse cursor

Discus and support A black screen with the mouse cursor in Windows 10 Support to solve the problem; Let's see if one of these options works: 1) The Kyhi recovery method above or 2) reattempt to boot to the windows recovery or advanced... Discussion in 'Windows 10 Support' started by Mergho, Jun 14, 2017.

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  1. MERGHO
    Mergho Win User

    A black screen with the mouse cursor


    didn't solve the problem either :/
     
    Mergho, Jun 29, 2017
    #16
  2. MERGHO
    Mergho Win User

    -tried to reset with save file
    -yes
     
    Mergho, Jun 29, 2017
    #17
  3. MERGHO
    Mergho Win User
    Thanks all, I've tried to install the win again (clean install) and that solved my issue. I think my hard disk is dying. is there a way i can test it?
     
    Mergho, Jun 29, 2017
    #18
  4. ZBOOK
    zbook New Member

    A black screen with the mouse cursor

    1) run one of the SMART tests on your drives:

    CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World

    HD Tune: HD Tune website

    Hard Disk Sentinel - HDD health and temperature monitoring: https://www.hdsentinel.com

    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.


    2) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windows: How to use SeaTools for Windows
     
    zbook, Jun 29, 2017
    #19
  5. MERGHO
    Mergho Win User
    A black screen with the mouse cursor [​IMG]

    A black screen with the mouse cursor [​IMG]

    A black screen with the mouse cursor [​IMG]

    A black screen with the mouse cursor [​IMG]

    A black screen with the mouse cursor [​IMG]
     
    Mergho, Jul 1, 2017
    #20
  6. ZBOOK
    zbook New Member
    The long generic test indicates failure.
    It's best to get the drive replaced.
    If it's a back up computer or a computer that is seldom used you can continue using it knowing that at any time it could fail.
    Make sure that all of your files are backed up.
    And make sure you have made an image with Macrium or another imaging software.
     
    zbook, Apr 4, 2018
    #21
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A black screen with the mouse cursor

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