Windows 10: A fake child has been added to my account

Discus and support A fake child has been added to my account in User Accounts and Family Safety to solve the problem; They have an "all-mail.net" email address. I tried to remove consent so I could remove the account, but the page is blank when I click on 'manage child... Discussion in 'User Accounts and Family Safety' started by doancl, Jul 31, 2019.

  1. doancl Win User

    A fake child has been added to my account


    They have an "all-mail.net" email address. I tried to remove consent so I could remove the account, but the page is blank when I click on 'manage child profile info'. This is the SECOND time I have been hacked this year, and customer support is absolutely NO HELP.

    :)
     
    doancl, Jul 31, 2019
    #1
  2. Jan123 Win User

    Child Account Get Greyed Out


    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Jul 31, 2019
    #2
  3. Ferdz Amp Win User
    Problems adding a child on the family account

    Hello,

    We're here to help.

    You might be facing this issue due to the account is not configured properly.
    Kindly refer to the steps below on how to reconfigure your
    Family Safety feature for your Windows 10 device.

    To remove a child

    • From a web browser, go to
      http://account.microsoft.com/family
      and sign in with the Microsoft account of an adult in the family.
    • To remove a child, choose Remove at the top of the section labeled
      Select a child to view or edit their settings.
    • Select the person you want to remove from the family.
    • Select the Remove button that appears when you've chosen the person to remove.

    To add a child to your family

    • Sign in at
      account.microsoft.com/family
      .
    • If this is your first time setting up a family, select Add a child.

      If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
      Add.
    • Enter your child's email address and select Send invite. If your child doesn't have an email address, select
      Create a new email address for your child and follow the instructions on the screen.

    Your child will need to accept the invite from their email.

    Do note, you need to accept the email invitation from a device with the Child account currently logged in.

    Let us know how it goes and we will be glad to assist you further.
     
    Ferdz Amp, Jul 31, 2019
    #3
  4. A fake child has been added to my account

    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Jul 31, 2019
    #4
Thema:

A fake child has been added to my account

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