Windows 10: A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner

Discus and support A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner in Windows 10 Drivers and Hardware to solve the problem; What a nightmare I could not print documents PDF,WORD but I had continuity to the printer through my wifi network. I could print diagnostic pages... Discussion in 'Windows 10 Drivers and Hardware' started by DrewEC, Jan 20, 2020.

  1. DrewEC Win User

    A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner


    What a nightmare


    I could not print documents PDF,WORD but I had continuity to the printer through my wifi network. I could print diagnostic pages from HP SMART APP under printer setting/tools/printer reports but nothing else so I knew the printer was connected and printing. HP SMART App does not have a printer driver update


    I was able to print after finding this link and download HP printer assistant

    Picture of link below.

    https://support.hp.com/us-en/driver...eries/6809225/model/6809226?ssfFlag=true&sku=


    now hp smart app works now too. I just downloaded all the driver products and ran HP printer assistant


    A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner 26cc8615-12bf-41f1-a596-754e37625c15?upload=true.png HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers

    :)
     
    DrewEC, Jan 20, 2020
    #1

  2. HP Envy 5660 Scanner issue

    Hi,

    As OEM HP is responsible for the proper operation of the printer/scanner

    and their supplied drivers. Check with HP Support, their on-line documentation

    and drivers, and ask in their forums.

    Try the HP Print and Scan Doctor for Windows (10, 8/8.1, 7, Vista, and XP)

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146

    Good chance you need to update or re-install the latest available driver (install the full

    driver and not the basic).

    HP - Envy 5660 - Driver, Software, and Diagnostic Tool

    HP ENVY 5660 e-All-in-One Printer Software and Driver Downloads | HP® Customer Support

    HP - Envy 5660 - Troubleshooting

    HP ENVY 5660 e-All-in-One Printer series Troubleshooting | HP® Customer Support

    HP Support/Troubleshooting & Drivers

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Contact HP

    http://welcome.hp.com/country/us/en/contact_us.html

    HP Forums

    http://h30434.www3.hp.com/psg/

    ================================================

    Windows 10 - Fix printer problems <- Printer troubleshooter

    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Windows 10 Support

    http://windows.microsoft.com/en-us/windows-10/support

    Hope this helps.

    --------------------------------------------------------------------------------------------

    Rob Brown -
    Microsoft MVP
    <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
     
    SpiritX MS MVP, Jan 20, 2020
    #2
  3. djjmlj Win User
    Windows 10 Update NOT COMPATIBLE with HP Envy 5660 Printer/Scanner

    Recently updated Windows 10 to my Pavilion Laptop. Envy 5660 printer would no longer print from printer even though it recognized the printer was online. Was able to print from other iPhone and Mac devices. Spent over 3 hours with Microsoft rep on phone
    and went through all of the steps recommended on previous threads. Finally, they recommended I RESTORE my settings to settings from week ago. Problem SOLVED, They said apparently the update was not compatible with the Envy 5660 printer. Kudos for patience
    and persistence of Microsoft rep.
     
    djjmlj, Jan 20, 2020
    #3
  4. djjmlj Win User

    A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner

    Windows 10 Update NOT COMPATIBLE with HP Envy 5660 Printer/Scanner

    Since I posted, I have been getting replies that I said the Envy 5660 was not compatible with Windows 10, also get "nailed" for saying Microsoft rep (after spending 3-4 hours working with them over the phone and on my computer) is not a Microsoft rep but
    a 3rd party that Microsoft hires. The reply indicated that these people do not know what they are doing and only read a set script. GOT IT. This is my last reply. Here is what happened and why I am HAPPY with end result.

    1. Have had HP Envy 5660 printer/scanner for over 3 years and it has worked great. It even works with Windows 10, so I know it was COMPATIBLE.

    2. 2 days ago, I downloaded the latest Windows 10 update. That is when the Envy 5660 would no longer work. My computer recognized the printer but would not print or scan. I tried removing and reinstalling and checking for HP printer updates. NO GOOD.

    3. Chat line with the 3rd party Microsoft rep. We tried several things, including removing the Envy 5660, reinstalling, and checking for latest updates. NO GOOD!!

    4. Finally, whoever I was chatting with, recommended that I "reset" my computer for a date prior to my installing the Windows 10 update. We chose a date 4 days ago. Bottom line: This did the trick. Envy 5660 now working, both print and scan mode.

    So, WINDOWS 10 is compatible with Envy 5660, just not the latest update, at least not on my computer (HP Pavilion). The 3rd party Microsoft contractor, while NOT a Microsoft rep was very knowledgeable and professional. So I am happy that someone who apparently
    Microsoft does not think are very knowledgeable got my system up and running.
     
    djjmlj, Jan 20, 2020
    #4
Thema:

A fix for Windows 10 Update problems with HP Envy 5660 Printer/Scanner

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