Windows 10: A possible solution for those of you having sound issues with the Movie and TV app only

Hello fellow Windows users,


After months of searching for a solution, I finally solved this issue by myself. As this solution was not offered anywhere, I wanted to share the following.


Description of the bug:


All the apps and the programs are functioning well within Windows 10, except the Movies and TV app

All drivers are up to date

All video and audio codecs are up to date

Sound is not working within the Movie in TV app with all the different containers (MKV, MP4, AVI and so forth)

Sound is working with VLC, Media Player, Potplayer, etc.

No sound from the TV and Movies app, but while the app is showing video, you can hear the volume tone when you increase or decrease the volume in the taskbar, only the opened file is having no audio.


Please note that I'm using a Yamaha sound system connected to my NVidia 1060 with an HDMI cable.


Solutions that are NOT working:


-Using PowerShell to install and reinstall the program, which is the most if not the only solution offered here

-Muting and unmuting sound within the Movies and TV app


Solution THAT WORKS:


The TV and Movie app is having issues with HDMI connections I rerouted the audio through an optical cable instead and bingo! the sound is back and the app is working properly again. It's a specific bug to this app as the same cable is working with everything else.


Voilà. I hope that instead of using the good old automatic troubleshooting options and uninstalling and reinstalling for no reasons you will be able to try this and have your sound back.


Have a good day

:)

 

Windows 10 Movies & TV App: No Sound

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Hope it helps.

 

Movies & TV app not working properly.

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Hope it helps.

 

Movies & TV App Opens then shutsdown

Hi Jeff,

I have experienced the same issue just yesterday. And now it is "resolved".

1st, a possible "solution":

• Try and play a trailer from the Store app. This will trigger Movies & TV app, and hopefully the application will stay up/not crash when the trailer start playing. If all goes well, then try using the app normally.
• Restart the app, and if you have any "download" error, don't restart it, just x-click it away.

--- > Everything below are elaboration - reading optional. <---

How it occurred:

• I purchased a movie, and for the first time, I clicked on the Download button instead of just streaming it. The app shut down after a short while.

Errors:

• When starting the Movies & TV app it will shut-down after some few seconds, regardless if it's triggered from the Movie Store or if it's started directly. Leaving no time to go into settings etc.

Troubleshooting:

• I tried all the solutions mentioned and referred to in this discussion.

Assessment:

• I think the crash/sudden shut-down of the app occurs because something went wrong during caching or downloading a movie.
• As such, the "solution" I've described above may also be irrelevant; it maybe that the download I started has timed-out and thus resolved the problem by itself. Or that emptying the temp folders (also mentioned in this discussion) may have forced the download
  to reset/stop.

Annoying glitch, but still love how now can easily rent/purchase movies on MS platform.

Hope this helps.