Windows 10: " A problem occurred on your PC and it is necessary resart it. Your PC will restart...

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Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

There was a problem resetting your PC

Hi Ronnie,

The issue you're getting when resetting your PC may have occurred if there are broken or corrupted Windows components. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes to your PC prior to the resetting issue?
  
• When you try to backup your files, did you get any error messages?
  
• What specific troubleshooting steps have you tried so far?

We look forward to your response.

 

your pc ran into a problem and needs to restart

Hi,

There are several factors that can cause you computer to restart to a blue screen and show the message "Your PC ran into a problem and needs to restart we're just collecting some error info, and then we'll restart for you". This could be caused by a recent
update or drivers that need to be updated. For us to resolve your concern, kindly answer the questions below:

• Aside from gaming, were there other instances that the error occurred?
• Were there any recent changes made or updates that was installed on you computer prior to the issue occurring?
• Also were there any error codes that showed up when you got the error message?

We look forward to you response to our queries.