Windows 10: A problem with blue screen of death.

Discus and support A problem with blue screen of death. in Windows 10 BSOD Crashes and Debugging to solve the problem; So I am on my mothers computer and account here. She isn't too computer savy but this is beyond me. Can anyone help me with the troubleshooting steps... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Red Rider 88888, Feb 15, 2020.

  1. RED RIDER 88888
    Red Rider 88888 Win User

    A problem with blue screen of death.


    So I am on my mothers computer and account here. She isn't too computer savy but this is beyond me. Can anyone help me with the troubleshooting steps that I need to take? I grabbed as much info I could from the dump and debugger but a lot of it is Greek to me. I have updated every driver I can get my hands on but it still persists.



    Microsoft R Windows Debugger Version 10.0.19528.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [D:\Steam\steamapps\common\ARK\ShooterGame\Saved\Logs\Dump1481833664.dmp]User Mini Dump File: Only registers, stack and portions of memory are available************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Version 18362 MP 16 procs Free x64Product: WinNt, suite: SingleUserTS18362.1.amd64fre.19h1_release.190318-1202Machine NameA problem with blue screen of death. :Debug session time: Fri Nov 15 15:42:35.000 2019 UTC - 5:00System Uptime: not availableProcess Uptime: 0 days 0:01:45.000.................................................................................................................................................................................This dump file has an exception of interest stored in it.The stored exception information can be accessed via .ecxr.2bd0.338: Access violation - code c0000005 first/second chance not availableFor analysis of this file, run !analyze -vntdll!NtGetContextThread+0x14:00007ffd`8569de54 c3 retLoading Dump File [C:\WINDOWS\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Can't set dump file contextsMachineInfo::SetContext failed - Thread: 0000027D5D9CA480 Handle: 1 Id: 338 - Error == 0x8000FFFF************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 16 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff805`42600000 PsLoadedModuleList = 0xfffff805`42a48190Debug session time: Sat Feb 15 12:03:53.240 2020 UTC - 5:00System Uptime: 0 days 1:58:56.937Loading Kernel Symbols.....................................................................................................................................................................................................................Loading User SymbolsPEB is paged out Peb.Ldr = 00000050`3621e018. Type ".hh dbgerr001" for detailsLoading unloaded module list.............nt!KeBugCheckEx:fffff805`427c1510 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffe005`b8bef5e0=000000000000001e1:14: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KMODE_EXCEPTION_NOT_HANDLED 1eThis is a very common bugcheck. Usually the exception address pinpointsthe driver/function that caused the problem. Always note this addressas well as the link date of the driver/image that contains this address.Arguments:Arg1: ffffffffc0000005, The exception code that was not handledArg2: fffff80542eb3225, The address that the exception occurred atArg3: 0000000000000000, Parameter 0 of the exceptionArg4: ffffffffffffffff, Parameter 1 of the exceptionDebugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 2 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-L0RPKRC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 5 Key : Analysis.Memory.CommitPeak.Mb Value: 72 Key : Analysis.System Value: CreateObjectADDITIONAL_XML: 1BUGCHECK_CODE: 1eBUGCHECK_P1: ffffffffc0000005BUGCHECK_P2: fffff80542eb3225BUGCHECK_P3: 0BUGCHECK_P4: ffffffffffffffffREAD_ADDRESS: ffffffffffffffff EXCEPTION_PARAMETER2: ffffffffffffffffBLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXWINLOGON: 1PROCESS_NAME: conhost.exeSTACK_TEXT: ffffe005`b8bef5d8 fffff805`4282fea7 : 00000000`0000001e ffffffff`c0000005 fffff805`42eb3225 00000000`00000000 : nt!KeBugCheckExffffe005`b8bef5e0 fffff805`427d351d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x168b67ffffe005`b8befc90 fffff805`427cf2a2 : 00000000`00000000 ffffffff`ffffffff ffffe005`00000001 00000000`000007ec : nt!KiExceptionDispatch+0x11dffffe005`b8befe70 fffff805`42eb3225 : 00000000`000000e0 00000000`00000000 00000000`00000001 00000000`00000000 : nt!KiGeneralProtectionFault+0x322ffffe005`b8bf0008 fffff805`42ea8205 : 00000000`45ff7800 ffffcc0f`756cf080 ffffcc0f`ca7f97d0 00000000`00000000 : nt!PopFxTracePerfRegistration+0x4dffffe005`b8bf0098 fffff19b`45ff7e30 : fffff805`427d2e18 ffffcc0f`756cf080 fffff19b`45ff78a0 00000000`00000000 : nt!PopFxRegisterComponentPerfStates+0x3c1ffffe005`b8bf0158 fffff805`427d2e18 : ffffcc0f`756cf080 fffff19b`45ff78a0 00000000`00000000 00000000`00000000 : 0xfffff19b`45ff7e30ffffe005`b8bf0160 ffffcc0f`77990a10 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x2800000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffcc0f`77990a10SYMBOL_NAME: nt!PopFxTracePerfRegistration+4dMODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeSTACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 4dFAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!PopFxTracePerfRegistrationOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {d1f84ab0-38c4-44f3-de2e-4b3a8f1442d2}Followup: MachineOwner---------

    :)
     
    Red Rider 88888, Feb 15, 2020
    #1
  2. RYAN PAG
    Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors

    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Feb 15, 2020
    #2
  3. IUPPITER
    iuppiter Win User
    Blue Screen of Death (Crash) When Playing Games


    Nothing for step 10.

    Step 11 -
    A problem with blue screen of death. [​IMG]
     
    iuppiter, Feb 15, 2020
    #3
  4. EILEEN GAL
    Eileen Gal Win User

    A problem with blue screen of death.

    Blue Screen of Deaths on a Daily

    Hi,

    Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
    prior to the issue.

    In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
    troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Feb 15, 2020
    #4
Thema:

A problem with blue screen of death.

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