Windows 10: A purchased game that wont work

Hello, I purchased an undetale game for my son, we try to open it and it wont open. a blue screen comes up saying there was an error.


How can this be fixed and if it cant, how can I get refunded?


Thank you!

:)

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

games (in game purchases)

Hi James,

Sorry for the inconvenience caused to you.

I suggest you to follow the below steps and check if it helps.

• Open Internet Explorer and click on Tools.
• Select Internet Options and go to Advanced
  tab
• Uncheck Do not save encrypted pages to disk and click
  OK.
• Now check if you are able to make the purchase.

Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

Thank you.

 

If I purchase action games directly from Antiflex mundi they works on my pc, but if I purchase the same games from the Microsoft store the games do not work.

Title:
If I purchase action games directly from Antiflex mundi they works on my pc, but if I purchase the same games from the Microsoft store the games do not work.
Reply
Hi Brian,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• 
  Have you updated all the Windows Updates?
  
• 
  Have you updated all the drivers?
  
• 
  Are you getting any error messages?
  
• 
  Items 1 and 2 were done with no change to the problem and there were not any error messages for 3.
  

I suggest you to install the Game in compatibility mode and check if it helps.

Compatibility mode

Follow the steps below on how to install Game in compatibility mode:

1. Download the Game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the Game install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

1. Game from the Microsoft store is save it on my local C drive.

2. Were do you find setup file of the driver
and select “Properties?

3. Were is the “Compatibility” Tab
on windows 10?