Windows 10: About windows 10 hello fingerprint sign in

Discus and support About windows 10 hello fingerprint sign in in Windows Hello & Lockscreen to solve the problem; Hi,\ I have laptop with windows 10 pro insider preview.It has a fingerprint.Most of time I try to login using it, It didn't respond.But, after... Discussion in 'Windows Hello & Lockscreen' started by Sahiru2145, Oct 29, 2020.

  1. About windows 10 hello fingerprint sign in


    Hi,\


    I have laptop with windows 10 pro insider preview.It has a fingerprint.Most of time I try to login using it, It didn't respond.But, after restart it work and again not working.How can I fix it? Thank you.

    :)
     
    Sahiru2145, Oct 29, 2020
    #1
  2. Nikhar_K Win User

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    About windows 10 hello fingerprint sign in fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 29, 2020
    #2
  3. Windows Hello Fingerprint issue

    Hi Nikhar,

    Thanks for the reply.

    Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

    I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

    Thanks & regards,

    Rajesh Pathak
     
    RajeshfromIndia, Oct 29, 2020
    #3
  4. Wullail Win User

    About windows 10 hello fingerprint sign in

    Enable Fingerprint Sign In Without PIN Sign In (Windows Hello)


    I don't think you can , the PIN is a backup in-case the fingerprint fails.
     
    Wullail, Oct 29, 2020
    #4
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About windows 10 hello fingerprint sign in

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