Windows 10: AC adaptor plugged in but not charging

Hi, my surface laptop seems to be having some charging issues. When I plug in the adaptor, it says '...% available plugged in' but it doesn't necessarily charge my device and stays at the same % as it is. I've tried running troubleshoot, also looking at device manager and I've noticed under batteries, I only have 'surface battery'. I believe there should be 'microsoft acpi-compliant control method battery' but it does not show for me. Would it be the adaptors fault or do I need to run any tests? Thanks

:)

 

Battery plugged in but not charging.

This has been seen by others. There is a fault somewhere, in the adapter itself, on the motherboard, or in the DC in socket/cable. Some examples of others seeing '1W' adapters:

Latitude E6540 - "Plugged in not charging" - Dell Community

M4700 Not recognising AC Adaptor correctly - Dell Community

 

Plugged in but battery does not charge

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Lenova G400s laptop-Plugged in and not Charging- Issues reg.

I have a Lenova G400s Laptop. While charging my laptop shown "Plugged in and not Charging" I gone through the web and I tried the following steps i found in net

Please try below steps and check if it helps.

• Disconnect AC adapter.
• Remove battery.
• Connect AC Adapter.
• Power on the laptop.
• Press Windows + X and select
  Device Manager.
• Under the Batteries category, right-click all instances of
  Microsoft ACPI Compliant Control Method Battery , and select
  Uninstall.
• Shutdown.
• Disconnect AC adapter.
• Insert battery.
• Connect AC adapter.
• Power on the laptop.
• still the problem not solve, it shows "plugged in and not Charging".. Pl guide me to solve the issues