Windows 10: Accepting request to join a family group error

Discus and support Accepting request to join a family group error in User Accounts and Family Safety to solve the problem; I sent my son a request to join our family group. He gets the email and clicks to accept. Then he clicks button to accept. Then he gets an error... Discussion in 'User Accounts and Family Safety' started by LauraHennessey, Feb 21, 2019.

  1. Accepting request to join a family group error


    I sent my son a request to join our family group. He gets the email and clicks to accept. Then he clicks button to accept. Then he gets an error message that say "Sorry, something went wrong. We're not sure what happened, but refreshing the page may help, or trying again in a little while." This has been happening for days. I have tried using different computers and different browsers. All the same. I have deleted his account and resent the invitation. I have reset his password. All with the same result. How am I supposed to add him to my family?

    :)
     
    LauraHennessey, Feb 21, 2019
    #1

  2. Child do not accept or leaves family account to avoid screen time

    Two problems -

    Firstly:

    In order to set screen time to my kids PCs, I add them as a family member. But, they keep using the PCs without accepting the request to join family. How can they use the PC before accepting the request to join?

    Secondly:

    After they accepted the request to join Microsoft family account, the screen time was working fine. Then they just remove themselves from family account. And now they are using the PCs without any screen time. How is that possible?
     
    muzahidIslam, Feb 21, 2019
    #2
  3. Child is getting an error when trying to accept invitation for joining a family

    Hi Vinz,

    I already did this. It was during this process that an invite email was generated and sent to my daughter's account. The problem is that until she accepts this invite, her account is in the "Child, Pending" state, which means that it isn't managed yet, and
    she can't accept the invite since for some reason she is getting the "To join this family you'll need to leave the Microsoft family you're already in" error I mentioned above.
     
    YHaimovich, Feb 21, 2019
    #3
  4. JuliaPet Win User

    Accepting request to join a family group error

    Child is getting an error when trying to accept invitation for joining a family

    I have the same problem.

    I had a MS Family account on which my son was joined while our family PC was Windows 7 (his PC) and I used my laptop (Windows 8.1), cell phone - doesn't matter.

    Now my son upgraded the PC to Windows 10, we created an account on that computer for me because of MS Family. So, I'm "Adult", he is a "child". So I send an invitation to him to join as family - he accept it in his email (gmail), but then he is thrown onto
    his MS Family account where it's written that he has to leave his MS Family in order to join. He has some stuff on his MS account and what the message mean - it's not clear. He had no any family - he created just nothing! But he sees an option to add an adult
    to his account.

    So he sends me also an invitation - now I have the same problem - I see that I have "to leave the Microsoft family you’re already in". I removed my son's name (Windows 7) from my Family account, but it doesn't change a thing. We cleared all again and I sent
    another email, then cleared all and he sent me an email - all the same - status of other member of family (I'm on his account or he is on my account) as "pending" until he accepts the invitation. We accept invitations - nothing works

    Even though nobody has anybody in our Family accounts, so we cleared all again (on both accounts), restarted the computer, he sent me an invitation again, because I don't care if I drop my account or not... But there is no option... Should I create a new
    MS Family account? It looks like a complete mess...

    There is no option to "leave the Microsoft family" on my Family account. My son is removed from there, I accept his invitation - and nothing again.

    ....

    Now I also deleted my name - it says that my family account was removed (I got an email finally).

    I click again on invitation - read "Try another page. This link isn’t working"

    I guess tomorrow I'll ask my son to send me a fresh request. Will see what happens. So much time is wasted today without any result.

    Why there is no any explanation on MS support about steps in this case, when we see "leave the Microsoft family you’re already in"? And there is no option in support to contact about Family safety issues

    Answers of MS support here don't give the solution

    Also this is the email I got - it looks like Windows 10 is not considered:

    Julia, your family has been removed from Family Safety.



    You can also stop using Family Safety completely, if you want. This depends on the operating system on your PC:



    • If you're using Windows 8, you can turn off Family Safety for each child's account and each of the PCs you no longer want to monitor. For more info, see

      Set up Family Safety
      .
    • If you're using Windows 7, Windows Vista, or Windows XP, you need to uninstall Family Safety from each PC you no longer want to monitor. For more info, see
      How do I remove Family Safety
     
    JuliaPet, Feb 21, 2019
    #4
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Accepting request to join a family group error

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