Windows 10: Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade

Discus and support Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade in Windows 10 Installation and Upgrade to solve the problem; After reformatting a Dell laptop Inspiron 7548 with the latest 20H2 Windows 10, I was greeted with a Home version as the install never asked me which... Discussion in 'Windows 10 Installation and Upgrade' started by Matt Martin, Nov 24, 2020.

  1. Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade


    After reformatting a Dell laptop Inspiron 7548 with the latest 20H2 Windows 10, I was greeted with a Home version as the install never asked me which version to install. The install was a clean install and the old install was Pro. I was directed to the Microsoft store to upgrade to Pro which it allowed me to do without charge. The machine is now stating it is pro, but after enabling Remote Desktop, I cannot access the shares on it from two other workstations 10 Pro that all have the same account Full-fledged Microsoft account. The two other machines can see each other, but the newly upgraded machine balks at the credentials presumable because it doesn't like the password. I have tried rebooting a couple of times with no improvement. I have tried to access the machine via the Windows Explorer Network section to see the shares and also tried to connect via remote desktop. both failed on the credentials. I'd consider reformatting it but I think my issue is related to the pro upgrade process or possibly how I logged into the system for the first time MS Auth App on Android. Desperate for assistance. I've run various troubleshooters, but they haven't detected any problems.

    :)
     
    Matt Martin, Nov 24, 2020
    #1

  2. Remote Desktop not accepting credentials

    I'm trying to connect to my desktop from my laptop using windows' Remote Desktop application.

    I can connect from my desktop to my laptop - but not from the laptop to the desktop.

    The issue is it will not accept my credentials giving me this message:


    Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade 363745a7-d4f2-4088-b4ca-df2ff4cb3045?upload=true.png
     
    TamarAl-Tahan, Nov 24, 2020
    #2
  3. dortegajr Win User
    Invalid Login Credentials Remote Desktop Windows 10

    Had the same issue. I was connecting from Windows 10 Home laptop to another laptop with Windows 10 Pro. I recently upgraded the Windows 10 Pro from Windows 7 Professional. I was able to remote desktop prior to the upgrade using my credentials without
    any issues. Once I upgraded, to Win 10 Pro, it said my credentials were invalid. It worked fine after this suggestion! Thanks.
     
    dortegajr, Nov 24, 2020
    #3
  4. Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade

    After upgrading to Windows 10 Pro, Remote Desktop is not working

    Hi,

    I upgraded to Windows 10 Pro from Windows 7 Pro, using the tool in the Microsoft website. However, after the upgrade I am unable to use the Remote Desktop app in Windows 10. Everytime, I try to Remote Desktop
    to a server 2003 in the same network, it throws the "Enter your Credentials" dialog box, however, there is no place to enter the credentials or hit the OK button to continue. The server is on the same network and is accessible to other OS in the network and
    the problem just lies with Windows 10 since one of my colleagues also tried with the same result. Please advise.

    I have tried the following:

    • Allowed the Remote Desktop app in the Firewall to Public, Private and Domain.
    • Edited the Group Policy by using
    gpedit.msc ->Administrative Templates -> System -> Credentials Delegation -> Allow delegating saved credentials with NTLM-only server authentication -> Enabled + Show -> TERMSRV\<computer name>

    • Prior to this, I had also saved credentials in the Credential Manager for the particular server I am trying to connect.
     
    MayukhGhosh, Nov 24, 2020
    #4
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Access Credentials not accepted by laptop for Remote Desktop Home to Pro Upgrade

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