Windows 10: Access to an external drive on my laptop

I don't use a login password on my laptop and I believe I need to become the administrator to access an external drive that is currently showing an "access denied" message. This is a second hand machine and I'm not the most computer savvy.

:)

 

Can't Access Either of My External Drives After 14393

Hi Michael,

To better assist you with your concern, I would like to ask if you're getting any error messages when accessing your external drives? If yes, can you provide us with the exact error message?

As an initial troubleshooting, we suggest you to follow the steps below:

• Go to Device Manager.
• Click on USB Mass Storage.
• Right click on your USB, and then click on Update Driver Software.
• Once done, check if you can access your external drives.

Regards.

 

External Drive "not accessible"

Hi,

Corrupted USB controller is one of the possible reasons why you are unable to access your external hard drive. We suggest that you follow the troubleshooting steps provided in this

link to resolve the issue.

Should you need further assistance, don't hesitate to get back to us.

 

External Hard Drive "is not accessible"

Hi Ridhwan,

Sorry for the delayed response. Let me continue to assist you further.

The issue here could have been due to fact that the Drive I:\ is encrypted or a flush drive. This forces the computer to not recognize the format and displays the error message. I suggest here to follow the steps below and check if it helps.

• Press Windows Key + letter 'X.'
• Choose 'Disk Management.'
• Right click on the External drive and select 'Change Drive letter and Path names.'
• Rename the drive letter i.e. remove letter I and say you replace it with letter
  J.
• Restart the computer and check the issue status.

Hope this helps. Please reply for further queries on this.