Windows 10: Access to internet, but no network icons

A couple of days ago, I had to get a new tv box because ours was just old and needed to be replaced. (We have our tv and wifi combined).

Before the person came and fixed/replaced the box everything was fine with the internet but now I am getting high ping on online gaming and hang ups. At first I thought it was just the internet line being bad somewhere but ever since then I can't find my wifi connection on my computer.






Whenever you click on the network & internet settings It brings you to the settings which would normally have the router name and other info but it is just blank.





Is this a windows 10 issue or a network/router issue?

:)

 

Can't access to internet

Hi Xuan,

Thank you for posting on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving the issue.

Step 1: I suggest you to run the
internet connection troubleshooter by following the steps below and check if the internet issue is resolved.

• 
  Press Windows icon key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Click on View all from the left side panel of the window.
  
• 
  Select Internet Connections,
  click on Advanced and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Step 2: If the issue persist, I suggest you to
uninstall the network adapter
driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Uninstall
  option.
  
• 
  Restart the PC to install the network adapters automatically and check if the changes are effective.
  

Step 3: If the issue persist, I suggest you to
update the network adapter driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Update
  option.
  
• 
  Follow the on-screen instructions.
  

Write back to us for further assistance, we will be happy to assist.

Thank you.

 

Home network

Did you try this

Just a stab in the dark really...

 

No Internet access

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you to provide some information to help you better.

• • 
    Since from when are you facing this issue?
    
  • 
    Did you make any changes prior to this issue?
    

I would suggest you to follow the below steps and try resolving the issue.

Step 1:Run inbuilt
Internet connection troubleshooter and Network Adapter troubleshooter

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Internet Connection troubleshooter.
  
• 
  Also run the Network Adapter troubleshooter
  and check if the issue resolves.
  

If the issue doesn’t resolve check with next step.


Step 2: I would also suggest you to check with the below link to check how to resolve Wired and wireless network problems.

Wired and wireless network problems: http://windows.microsoft.com/en-US/...2&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Keep us informed if the issue is resolved. We are glad to help you further.