Windows 10: Accessing a deceased family members account

Discus and support Accessing a deceased family members account in User Accounts and Family Safety to solve the problem; My mother passed away almost three years ago and I have been using her old HP laptop. I have had no issues with it as we knew her pin to access the... Discussion in 'User Accounts and Family Safety' started by artmontague1, Jul 20, 2020.

  1. Accessing a deceased family members account


    My mother passed away almost three years ago and I have been using her old HP laptop. I have had no issues with it as we knew her pin to access the machine. I recently went back to college and have been using her laptop with no problems until recently when I did a system update. Now the laptop says I cannot use the pin number because security settings have been changed. I have to sign in using my mother's password to access the laptop.

    Neither I nor my family know the password. How can I get help with this issue?

    :)
     
    artmontague1, Jul 20, 2020
    #1
  2. gamoses Win User

    broken "family member needs to sign in"

    Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

    But the "how to fix this" says

    • Select Accounts > Family & other people
    • Under Your family, select your family member, then select Allow
    • Have your family member sign in with their Microsoft account if asked to
    And the steps don't apply. The account is already allowed, and there is no option to change that.

    Now what???
     
    gamoses, Jul 20, 2020
    #2
  3. Windows Hello won't work for a family member account

    • Have you applied a group policy? If yes, you may check this article on
      how to resolve the issue.
      • No group policy applied
    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
      • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
    • What is the exact error message?
      • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
      • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.
    There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
    (Already did that)
     
    Michael_DS, Jul 20, 2020
    #3
  4. Rey Cam Win User

    Accessing a deceased family members account

    fingergprint log-in for family member

    Hi Kristi

    Through Windows Hello, you may have your family members register different accounts with their fingerprints.

    Once you are signed as the family account administrator, you may follow the steps below:

    • Right-click the Start button.
    • Go to Settings.
    • Select Accounts.
    • Choose Family & other users.
    • Add people using the Your family, or Other users options. The only difference between the two is with family, you get an access to child controls, for monitoring and blocking content.

    Once your child is logged into his or her own accounts, they can now set up their own
    Windows Hello log-in. Refer to the steps below:

    • Click Start.
    • Go to Settings.
    • Choose Accounts.
    • Select Sign-in options.
    • Select Windows Hello.
    • Choose Fingerprint, then Set up.

    After performing the steps, kindly share with us the result.

     
    Rey Cam, Jul 20, 2020
    #4
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Accessing a deceased family members account

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