Windows 10: Account credit to purchase an app

How do I use my Microsoft account credit that I bought with my PayPal account and apply it to the purchase of an app? When I go through the purchasing screens at the end there is no Microsoft account balance option in the drop-down box.

:)

 

Can't purchase apps on phone, adding credit card...

I have the exact same problem as heatherko.

Tried the 4 steps above and when I sign in to billing.microsoft.com I can see my credit card properly listed as a payment method.

But I cannot see it from zune.net, nor can I use it to purchase anything on marketplace as it keeps telling me there is no credit card on file.

Please try to sort this out. It is a very frustrating problem.

 

Credit card was charged for app purchase, but it wasn't added to my account or phone

I purchased an app from windowsphone.com today. It charged my credit card, but it did not actually give me the app. The error windowsphone.com gave was "Can't get app." I have tried to reinstall it from the Zune software and from my phone, but it just prompts
me to buy the app again (Doesn't do the "You've already installed this app" thing). If I go to my account at windowsphone.com, it does not show the app in my list of apps.

My phone is up-to-date, and I got an email receipt for the purchase. Any help would be greatly appreciated.

Thank you.

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.