Windows 10: Account Error When Opening Minecraft: Windows 10 Edition

Hi there, I have been playing Minecraft: Windows 10 Edition, and it has started to act up. I logged in yesterday and was greeted with an account error. I am not able to use the marketplace or play with friends. I am pretty sure this issue is associated with my Microsoft account, but I may be wrong. Here are the details:

Error List:
Error Number

-4
ID Number
9626450c-5bb6-4f94-a50b-917031dbf80d

Any help would be appreciated! Thanks in advance.

:)

 

Minecraft Win10 Edition

Hi Griffin,

If you have the previous version of Minecraft, you may download its latest version for free. Click this

link to download the game.

You'll be asked to enter a game code. If you don't have the code, kindly perform the following steps:

• Sign in with your Mojang account.
• Under Minecraft: Windows 10 Edition, select the link to request a code. The Windows 10 Store will open.
  
  Note: You'll need to sign in to or create a Microsoft account. If you sign in, use the Microsoft account you use to sign in to your Xbox account.
• If you're running Windows 10, you'll be able to download the game right after redeeming your code. If you're running an earlier operating system, you'll need to come back to the Windows Store once you're running Windows 10.
  

Keep us posted with the progress. We'd be glad to further assist you.

 

Minecraft Window 10 edition

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to install the Minecraft game from Microsoft store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What is the error you are getting when you click on Install button?

If you have installed java version of Minecraft, you can check in Add/Remove programs, by launching Run command (Press Window + R key) type appwiz.cpl and click Ok.



However, assuming that you have installed the Minecraft from Microsoft Store, let us go ahead and try the following methods.



Method 1: Reset Microsoft Store.

1. Press Windows + R key from the keyboard to launch Run command.
   
2. Type wsreset.exe
   and click Ok.
   
3. Restart the PC and then try installing the game from Microsoft Store.
   

Method 2: If the issue still persist, then try creating a new user account as this issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would
suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.



If you still face issues, you may want to check the
Contact Support link Minecraft FAQ



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Minecraft Windows 10 Edition code already reedemed

Hi,

Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

• If you login to Mojang Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

• If the item is not listed, you should contact Mojang support and they will assist you on the issue.

• If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

• Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

• If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
  which account you redeemed the code to.

Hope this is of any help to you!

Kind regards,

Leon