Windows 10: Account Hacked - Microsoft phone support offered no solutions to the money taken away

Discus and support Account Hacked - Microsoft phone support offered no solutions to the money taken away in Microsoft Windows 10 Store to solve the problem; Hello, I'm a little upset right now because my account got hacked last night, the individual added himself as a family member, made (6) $25.00... Discussion in 'Microsoft Windows 10 Store' started by watchurback1612, Oct 30, 2018.

  1. Account Hacked - Microsoft phone support offered no solutions to the money taken away


    Hello,


    I'm a little upset right now because my account got hacked last night, the individual added himself as a family member, made (6) $25.00 microsoft store gift card purchases and then I guess transferred the credit to a gift card. I called 1-877-696-7786 the Microsoft store customer support and she said they couldn't refund the $150.00 stolen from my debit card. I asked her if there had been a data breach at Microsoft and that if there had been a data breach then they need to be responsible but she avoided answering the question. This makes me loose a lot of trust with Microsoft and is giving me a terrible experience so far. The lack of ownership is mind blowing, and the lack of good customer support that is willing to take action is disappointing. I will never leave my debit card again online, esp with microsoft. They might not get anymore money from me in the future due to their lack of ownership. I want this person tracked down and their account reported and deleted. I also want my money refunded to me and no you shouldn't push it off on my bank, it's not their fault it's Microsoft's fault if there was a data breach.

    :)
     
    watchurback1612, Oct 30, 2018
    #1

  2. email account hacked. please help

    Then I suggest you use it.
     
    TheMailMan78, Oct 31, 2018
    #2
  3. tmm1225 Win User
    Microsoft Account was hacked

    Original Title: Accessed my account

    How cans someone hack into my Microsoft account when I have the two step verification .. that can only be approved from my cell phone?
     
    tmm1225, Oct 31, 2018
    #3
  4. Account Hacked - Microsoft phone support offered no solutions to the money taken away

    Microsoft Account was hacked

    Hi,

    Thank you for posting your query in Microsoft Community.

    I’m sorry to hear that someone hacked into your Microsoft account.

    I understand how frustrating this could be. I will be glad to assist you with this.

    I would suggest you to click on the link below for steps to recover your account.

    http://windows.microsoft.com/en-us/windows/get-back-blocked-account

    Sometimes, you may not receive any notifications if the two steps verification settings is turned off.

    Please follow the instructions in the link below and make sure that the setting is turned on.

    http://windows.microsoft.com/en-us/windows/two-step-verification-faq

    Hope this helps. Do let us know if you need further assistance. We will be glad to help.
     
    Wungraileng1709, Oct 31, 2018
    #4
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Account Hacked - Microsoft phone support offered no solutions to the money taken away

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