Windows 10: Account Locked

Hello!! I have an issue. I just bought a new laptop and created a new Microsoft account this issue isn’t on this account. When I tried to claim rewards Xbox Game Pass and Office, it required linking a debit card. The problem is, I couldn’t link my card, and as a result, I couldn’t claim the rewards. After several failed attempts, my account suddenly got locked, and now I can’t log in at all.I’m so frustrated because I just bought this laptop, and now I can’t even log in to my Microsoft account. Please help! I remember my email and password, but even trying to log in using my phone number d

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Locked out of Win 10 account

Steve, All you need is a Windows 10 installation USB in order to use the procedure given in post #2. If you do not have one of them then you will need to take your computer to somebody who does. The procedure does not entail any use of the MSAccount reset / old mobile number / email reset. Denis

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator