Windows 10: account.microsoft.com/family isn't working

Discus and support account.microsoft.com/family isn't working in User Accounts and Family Safety to solve the problem; I am having problems accessing https://account.microsoft.com/family. All I get is a page that says. Try refreshing the page Something’s wrong on our... Discussion in 'User Accounts and Family Safety' started by Britt Blankenship, Nov 19, 2019.

  1. account.microsoft.com/family isn't working


    I am having problems accessing https://account.microsoft.com/family. All I get is a page that says.

    Try refreshing the page

    Something’s wrong on our side. For now, you may want to try searching for something else.




    To my knowledge this is the only place I can go to adjust the parental control settings for my kids. As a result of this page not working, I have been locked out of making any changes (or event turning it off) for 4 days now.



    Any suggestions to help fix this issue would be greatly appreciated.

    :)
     
    Britt Blankenship, Nov 19, 2019
    #1

  2. Printer isn´t working after latest update.

    After the latest update from Windows, my Canon Pixma ip6600 printer isnt working. In Device Manager it shows up as working properly but when I go to print it isn´t listed as an option in any programs. Troubleshoot suggests it´s a USB 2 printer on a USB
    3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.
     
    Sigurdur WilliamBrynjarsson, Nov 19, 2019
    #2
  3. Windows Hello won't work for a family member account

    • Have you applied a group policy? If yes, you may check this article on
      how to resolve the issue.
      • No group policy applied
    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
      • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
    • What is the exact error message?
      • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
      • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.
    There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
    (Already did that)
     
    Michael_DS, Nov 19, 2019
    #3
  4. account.microsoft.com/family isn't working

    Microsoft Account Family Settings: There is an account in my family I didn't create

    Hi Andie,

    Thank you for posting your response.

    We appreciate the time and effort that you have invested in to fix the issue.

    As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

    • Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
    • Click/tap on Remove under Adults in
      Your family
    • Click/tap on the adult account you want to remove, and click/tap on Remove
    • You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family

    Hope this helps
     
    Vanessa Sohtun, Nov 19, 2019
    #4
Thema:

account.microsoft.com/family isn't working

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