Windows 10: Account recovery code not arriving

I'm trying to help my dad reset his Microsoft account after having become locked out when he upgraded to Windows 11. Unfortunately the phone number registered to receive the account recovery code is not working and the account verification form is failing due to a lack of information. The registered phone number is a landline and I have checked the voice texts and there is nothing there. Is there anyway to receive the recovery code?

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Locked out of account, code not arriving in email

I had a local windows account with a password that was working fine until Microsoft forced a PIN on me one update. I finally got around to removing it and was asked for my (microsoft) password. I tried several including the one I use for login, and it didn't
work, so I reset my password for my Microsoft account (which I thought I never used) and stored the password in a password manager on my desktop. I then removed the PIN and logged out.

When I went to login to Windows the next time my password didn't work. It appears that the password I reset was my local login? The password is now stuck in the password manager which I have no access to. I tried a password reset link around 10x over a number
of hours (I had already received 1 for the initial reset, it arrived to my spam folder), but none of them ever arrived to either my inbox or spam folder. Also I am positive I am entering the right email, and that I'm correctly typing the "hidden part" (they
obscure a bit for security reasons).

My next step was, on the Verify Your Identity/Reset your password screen, to choose the other option "I don't have any of these". This led me to a form to provide them with information associated with the account. There I try to complete it, listing the
same email that is my backup contact. They again tell me "We just sent a code to **********@*******.com. Check your email for a message from the Microsoft account team, and enter the code here. Again the code never arrives.

I tried another email that was in my name, but unrelated to this account. I received the code there and filled out the form but was told I don't have enough info to reset. I then set off for the live help, which lied and told me it would connect me with
a person, and instead redirected me to the same form I'd already filled out, so I came here. What's my next move? Thank you.