Windows 10: Account Recovery Form

Hey,Trying to recover my hacked account through the account recovery. My phone number is the only thing i have left connected to the account. I fill it out and everytime it sends me a security number to put in with the hackers email. I need to get back into this account and without the email I am going in circles. Is there anything I can do differently to use my phone number to get back into my account?

:)

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Account recovery not working

Hi, Armando.

I'm Jen. I'm an independent advisor and would happily help you figure this out.

I'm sorry that your account was compromised. If you can no longer send the verification code to your phone number or alternate email address, then most likely the hacker already changed your security info or removed it. What you can do in this case is to submit a recovery form and provide as many details as you can to prove account ownership. I suggest following the steps in the link below.

https://support.microsoft.com/en-us/account-bil...

Feel free to share how it went.

Kind regards.

 

The automated account recovery process cannot unlock my aunt's email account.

Oh. One article on the account Recovery Form said that there would be questions about Contacts and the subject of received emails.

The next step would be

• If you are unable to use the account recovery form because you don't recognize the additional account security information, use our Sign-In Helper.
  
• ( From this article )
  

Don