Windows 10: Account Recovery from credit card & renewal date

I work for a mid sized company and we have a 365 Family account that was created some time ago by someone who no longer works here. I need to know how to recover the username and password so I can reassign users, but the only email and phone number I have for them is not valid. The only information I do have is the renewal date and credit card used to pay for it. I can't seem to find a recovery method that allows me to recover the account with what I have.

:)

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.

 

Credit Card Problem

You are old school as you can just as easily activate a credit card online. Of course they'll be security measures in place to make sure you are you *Wink

• Example: Activate your Bank of America credit card online (Bank of America)

And no, you don't "have to go online" to activate.

 

credit card details already exist

Two things you can do.

• Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
  credit card details.
• If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.