Windows 10: Account suspended and laptop inaccessible.

I have a bit of a doozy of a question. On May 23, my son's Microsoft account was hacked after he downloaded a trojan or 4. This account is also used for his laptop. After it was known that the account was compromised, I used the family settings to lock out the times the computer could be accessed to try to prevent any further damage. I also contacted support about the account, who confirmed details were changed and suspended the account. After the suspension, we were able to change the password to my son's account successfully by providing enough information, and then afterward, we submitted a

:)

 

Suspended Account

Something similar happened to me. I set up a computer for a family member and when logging in on a secondary MS acct for support purposes, I incorrectly typed my password and was then asked to enter a code texted to a last 4 nos. that I didn't realize was a 2nd phone that I used for 2-step verification. So when I said that wasn't my backup number, the acct was auto-locked for 30 days, nothing to do but wait. At least the family member had a Local Account and was able to use the device until I was re-instated, whereupon I was able to sign-in and verify my 2nd step in the verification process.
If you used your land line as the 2nd step, I'm afraid, you're, likewise, locked out until the 30 day period is over. By then, either get a secondary email acct, as suggested, or a burner phone that takes texts so you're VERY clear as to what your 2nd verification option is. This is a case where having a Local Acct with admin privileges would be invaluable. Good Luck with your efforts.

 

account blocked then suspended


My Outlook.com experienced both yesterdy. I did nothing wrong, have checked for malware and followed all the steps to be normal. I was told I was unblocked then when I sent an email it said I am suspended. After an hour on the phone, to no avail, I tried this am and after verifying I was normalized.
Someone was trying to access my account was the message that popped up.

Has this happened to you and why does this happen if you follow the rules?
What can I do to prevent this? I read about 2 step verification but this does not seem to help in this situation.
Thanks for listening,
Peter

 

Account suspended

Hi Lynn,

When you read email, use a social networking site (like Facebook) or surf the Internet, you should be wary of scams that try to steal your personal information (identity theft), your money, or both. Many of these scams are known as "phishing scams" because
they "fish" for your information. Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes
use the telephone, instead. You can check these links for more information:

• Email and web scams: How to help protect yourself
• Avoid scams that use the Microsoft name fraudulently

If your account is temporarily suspended, you can follow the steps in this
link to unblock your account.

Should you need further assistance, don't hesitate to get back to us.