Windows 10: Account suspended and laptop inaccessible.

Discus and support Account suspended and laptop inaccessible. in User Accounts and Family Safety to solve the problem; I have a bit of a doozy of a question. On May 23, my son's Microsoft account was hacked after he downloaded a trojan or 4. This account is also used... Discussion in 'User Accounts and Family Safety' started by kittiekorn, Jun 10, 2022.

  1. Account suspended and laptop inaccessible.


    I have a bit of a doozy of a question. On May 23, my son's Microsoft account was hacked after he downloaded a trojan or 4. This account is also used for his laptop. After it was known that the account was compromised, I used the family settings to lock out the times the computer could be accessed to try to prevent any further damage. I also contacted support about the account, who confirmed details were changed and suspended the account. After the suspension, we were able to change the password to my son's account successfully by providing enough information, and then afterward, we submitted a

    :)
     
    kittiekorn, Jun 10, 2022
    #1
  2. mrgeek Win User

    Suspended Account

    Something similar happened to me. I set up a computer for a family member and when logging in on a secondary MS acct for support purposes, I incorrectly typed my password and was then asked to enter a code texted to a last 4 nos. that I didn't realize was a 2nd phone that I used for 2-step verification. So when I said that wasn't my backup number, the acct was auto-locked for 30 days, nothing to do but wait. At least the family member had a Local Account and was able to use the device until I was re-instated, whereupon I was able to sign-in and verify my 2nd step in the verification process.
    If you used your land line as the 2nd step, I'm afraid, you're, likewise, locked out until the 30 day period is over. By then, either get a secondary email acct, as suggested, or a burner phone that takes texts so you're VERY clear as to what your 2nd verification option is. This is a case where having a Local Acct with admin privileges would be invaluable. Good Luck with your efforts.
     
    mrgeek, Jun 10, 2022
    #2
  3. maranna Win User
    account blocked then suspended


    My Outlook.com experienced both yesterdy. I did nothing wrong, have checked for malware and followed all the steps to be normal. I was told I was unblocked then when I sent an email it said I am suspended. After an hour on the phone, to no avail, I tried this am and after verifying I was normalized.
    Someone was trying to access my account was the message that popped up.

    Has this happened to you and why does this happen if you follow the rules?
    What can I do to prevent this? I read about 2 step verification but this does not seem to help in this situation.
    Thanks for listening,
    Peter
     
    maranna, Jun 10, 2022
    #3
  4. Eric Ber Win User

    Account suspended and laptop inaccessible.

    Account suspended

    Hi Lynn,

    When you read email, use a social networking site (like Facebook) or surf the Internet, you should be wary of scams that try to steal your personal information (identity theft), your money, or both. Many of these scams are known as "phishing scams" because
    they "fish" for your information. Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes
    use the telephone, instead. You can check these links for more information:


    If your account is temporarily suspended, you can follow the steps in this
    link
    to unblock your account.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Jun 10, 2022
    #4
Thema:

Account suspended and laptop inaccessible.

Loading...
  1. Account suspended and laptop inaccessible. - Similar Threads - Account suspended laptop

  2. Account suspended and laptop inaccessible.

    in Windows 10 Gaming
    Account suspended and laptop inaccessible.: I have a bit of a doozy of a question. On May 23, my son's Microsoft account was hacked after he downloaded a trojan or 4. This account is also used for his laptop. After it was known that the account was compromised, I used the family settings to lock out the times the...
  3. Account suspended and laptop inaccessible.

    in Windows 10 Software and Apps
    Account suspended and laptop inaccessible.: I have a bit of a doozy of a question. On May 23, my son's Microsoft account was hacked after he downloaded a trojan or 4. This account is also used for his laptop. After it was known that the account was compromised, I used the family settings to lock out the times the...
  4. account suspended

    in Windows 10 Software and Apps
    account suspended: how do u know if account for on Microsoft communities is suspended ? thanks https://answers.microsoft.com/en-us/windows/forum/all/account-suspended/eab3cee2-7495-41fd-a5ab-249bce77a170
  5. account suspended

    in Windows 10 Gaming
    account suspended: how do u know if account for on Microsoft communities is suspended ? thanks https://answers.microsoft.com/en-us/windows/forum/all/account-suspended/eab3cee2-7495-41fd-a5ab-249bce77a170
  6. Account suspended

    in Windows 10 Gaming
    Account suspended: hey recently my Microsoft rewards account has been suspended, they gave me no warning that im suspended and. so if anyone could tell me why i am suspended it would mean a lot and how to not be suspended....
  7. Account suspended

    in Windows 10 Software and Apps
    Account suspended: hey recently my Microsoft rewards account has been suspended, they gave me no warning that im suspended and. so if anyone could tell me why i am suspended it would mean a lot and how to not be suspended....
  8. Account suspended

    in Windows Hello & Lockscreen
    Account suspended: hey recently my Microsoft rewards account has been suspended, they gave me no warning that im suspended and. so if anyone could tell me why i am suspended it would mean a lot and how to not be suspended....
  9. Account suspended

    in Windows 10 Software and Apps
    Account suspended: As it is not possible to stop To-Do from synchronising tasks with Exchange, the answer in the Community section was to create a separate account from preventing To-Do task to appear in Outlook. I did that but now the account I created specifically for To-Do has been suspended...
  10. Suspended Account

    in User Accounts and Family Safety
    Suspended Account: Goodday to all you windows 10 gurus: I am attempting to remove the suspension on my Microsoft Account. MS has informed me that they will text me a code to remove the suspension. The problem is that I'm a 76 year old dinosaur who has a land line phone that doesn't receive...